Student, IT Application Support
Brookfield Renewable
Gatineau, QC J8X 2A1, CAN
1d ago

The Corporate Business Applications group is looking for a student full-time from May to August 2019. The student’s primary responsibilities will be focused on supporting various business applications to resolve incidents, service requests or problems. Responsibilities

  • Provide support for the company’s business applications over the phone, in person, by email and / or by using a connection tool to remote to user’s computers;
  • Follow documented procedures to resolve incidents and requests;
  • Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool;
  • Ensure security processing for access to business applications;
  • Periodic queue management role with follow-ups on application registers and alerts;
  • In the event of data integrity problems, perform debugging and validate the solutions found;
  • Adjust and execute SQL scripts;
  • Document and maintain support operation procedures for policy control of the company. Requirements
  • Currently enrolled in an accredited post-secondary program;
  • Completed first year university or college studies in Computer Science or Programming;
  • Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under deadlines and operational pressures;
  • Action-oriented person who excels in an environment where the pace of work is determined by a multitude of tasks and who is able to work in a team and to perform his or her duties with limited supervision;
  • Analytical skills and strong problem-solving skills;
  • Excellent work ethic;
  • Strong attention to detail;
  • Excellent communication skills (verbal and written), in French and English;
  • Exposure to the SQL language would be asset;
  • Basic knowledge of object-oriented programming languages would be asset.
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