Bilingual Customer Service
CARPROOF Corporation
London, ON
7d ago

Description

Bilingual Customer Service

Are you a recent graduate looking to start your career at an exciting, dynamic company? CARPROOF is actively searching for a Bilingual Account Service Executive.

If you’re a team-oriented person committed to providing excellent customer service, this could be the perfect position for you!

Why CARPROOF?

Do you like cake and bananas? The CARPROOF kitchen is always stocked with fresh, organic fruit, not to mention a wide range of coffee options.

We offer social events like pub nights and disc golf, and wellness initiatives like in-house yoga and massage! We also have RRSP matching and an amazing benefits program, so you won’t have to worry about things like vision, dental, physiotherapy etc.

On top of all that, we invest in the future of our employees we have a comprehensive leadership training program and each team member has their own professional development budget, so they can continually build their skillsets.

Plus, we support our community by participating in group volunteer opportunities and donating to the causes that matter to our team.

So why work at CARPROOF? Because life’s too short not to work somewhere awesome.

Job Details

CARPROOF is looking for a Bilingual Account Service Executive to join our growing Customer Service team! Reporting to the Customer Service Manager, the successful candidate will be team-

oriented with an outgoing personality who excels at phone-based customer service. They will be a trouble-shooter who thrives on providing exceptional customer service and is passionate about solving problems.

This is a full-time position (11 am - 7 pm) based in CARPROOF’s London, Ontario head office and compensation includes base salary commensurate with experience, performance bonuses, health / dental benefits and an optional RRSP matching program.

Position Responsibilities

Customer Service :

  • Answer customer inquiries via phone, email and chat-based platforms for multiple customer channels
  • Initiate and complete the investigation process or any queries that cannot be addressed by an Account Service Executive this requires excellent communication and problem-solving skills
  • Collaborate closely with multiple departments at CARPROOF including sales, accounting and product management
  • Educating and Advising :

  • Provide value-added advice and information for multiple product offerings
  • Educate customers about product offerings and information
  • Promote our current products on an as-needed basis
  • Administrative duties :

  • Fill customer orders
  • Miscellaneous administrative-based duties as required
  • Education and Experience Required

  • Post-secondary education
  • Bilingual : Must be fluent in English and French
  • Prior customer service experience required, ideally one year+ of successful phone-based account management experience
  • A proven background demonstrating your desire to serve
  • Experience in the automotive space an asset
  • Requirements

  • Excellent time management and communication skills
  • Exceptional problem-solving skills
  • Attention to detail
  • CARPROOF’s core values are : Be the solution, embrace change, commit and deliver, and powered by passion. The successful candidate will share these values.

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