Technology Solutions Professional
Ottawa, Ontario, Canada
7h ago

Ottawa, Ontario, Canada

A Microsoft Technology Solutions Professional’s main goal is to win the technical decision of customers to purchase and use our technology.

You will work in a team, enabling the customers through digital transformation by leveraging the intelligent cloud and intelligent edge.

Technology Solutions Professionals are expected to be able to both own and win the customer’s technical decisions, as well as find new opportunities through their contacts and initiatives for sales people to further pursue.


As a Collaboration Technology Solutions Professional (TSP) :

You will help customers make technical decisions to build tomorrow’s business and IT solutions based on Microsoft technology.

  • You will lead technical presentations, demonstrations, workshops, architecture design sessions, proofs of concept, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of Microsoft's Collaboration products and services, and how we can make their businesses more successful.
  • You will lead to clear technical, competitive, and security blockers to accelerate Collaboration sales and customer usage.
  • You will address compliance requirements for the broad range of content created through Microsoft’s Collaboration products and services.
  • You will own winning the technical decision at customers for sales opportunities and usage scenarios, through tailoring your message, bringing ideas to customers, engaging with them to show our technology differentiation, and guiding them in decision making.
  • You will work with partners and others at Microsoft, as well as use our core tools, social connection tools, and AI-driven data to extend your reach and the reach of your team, focusing on satisfying important customer needs.
  • You will be a vital connection and orchestration point for a variety of technical resources, by :

  • Orchestrating complex solutions with internal and external partners for multiple Microsoft products and services.
  • Helping identify and diagnose technical, architectural, and competitive blockers and respective solutions for sales opportunities and usage decision blockers, and helping ensure that these solutions are implemented.
  • Sharing practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft Collaboration solutions.
  • Shaping current and future products, marketing strategies, and customer-centric ideas through your feedback to sales, marketing, and engineering.
  • You will stay sharp, share your knowledge and learn practices from others.

  • You will be the subject matter expert on your local sales team for Microsoft Teams, Yammer, Exchange Online, SharePoint Online, OneDrive for Business, Office 365 Groups, Kaizala, PowerApps & Flow, and other Office 365 collaboration-focused applications.
  • Culture

  • We encourage all of our employees to continuously maintain and enhance their technical, sales, soft skills and competitive readiness.
  • We’re working together to build strong communities inside and outside the workplace.

  • Your knowledge will be enhanced and shared by participating in internal Microsoft technical communities and in the broader industry through events, blogs, whitepapers, training and articles for your domain.
  • You will be recognized for sharing, learning and driving individual work that all result in business impact for customers, partners and within Microsoft.
  • We encourage thought leadership and leadership from every employee.


    Microsoft sees the whole person and looks to support your well-being on every level.


    Technical Solution Leader

  • Collaboration architect. The expertise and ability to explain key solutions and architectures in the Collaboration space, including firstline worker scenarios required.
  • Diversity and inclusion

    We value individuality. The experiences that have shaped your world view can help us shape ours.

  • Technical depth. Enterprise-level experience with design, configuration and implementation of Office 365 and Office collaboration products & services, including Microsoft Teams, Yammer, Exchange Online, SharePoint Online, OneDrive for Business, Office 365 Groups, PowerApps & Flow and other Office 365 collaboration and firstline worker-
  • focused applications required.

  • Planning for success. Understand Office 365 deployment and adoption planning, including Microsoft FastTrack, and the high-
  • level project management and change management tasks associated with driving usage of Collaboration workloads preferred.

  • Collaborative. Able to work cohesively with customers, members of the Microsoft (or similar) sales, services, and marketing organizations and Microsoft (or similar) partners required.
  • Excellent Communicator. Communication and collaboration, organizational, presentation, deep technical product demo, writing, and verbal communication skills required.
  • Performer. Highly driven passionate person who consistently exceeds goals and expectations required.
  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others;
  • trying, failing and learning from that; sharing practices and knowledge for others’ benefit required.

  • Compliance and Cloud Trust. Demonstrated knowledge of identity, authentication, security, privacy, and compliance (including the EU General Data Protection Regulation), and how they factor into cloud and hybrid solutions;
  • specific knowledge of Office 365 data lifecycle management solutions for collaboration content (including Compliance Manager, Data Loss Protection, Azure Information Protection, Advanced Data Governance, Advanced eDiscovery) preferred.

  • Technical breadth. Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management;
  • broad experience with Office 365 and Enterprise Mobility + Security applications & services, Windows 10, and Surface; and competitive product knowledge preferred.

  • Executive Presence. Validated experience engaging with senior-level executives preferred.
  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers’ problems and being customer-focused preferred.
  • Consummate Professional

  • Experience. 5+ years of related experience in technical pre-sales and / or technical consulting roles preferred.
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Certification in the following technologies preferred : Office 365
  • Certification in information security preferred.
  • Bilingual (French / English) required. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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