Associate Account Representative, Canada
Micro Focus
Toronto, Canada
1d ago

Job Description :


Toronto, Ontario

At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics.

In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas :

DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics

The Associate Account Representative (AAR) is an entry level position in the sales organization, with the goal of providing support to the sales team while developing company knowledge, sales skills, and an understanding of the sales process and business systems.

You will demonstrate the aptitude, motivation, and desire to advance as a sales professional.

The AAR will learn to work as a sales professional through the guidance and mentorship of other Sales team members. The AAR will develop a working knowledge of sales concepts, company policies and work procedures to assist with sales opportunities and manage routine customer issues.

The AAR works under specific direction of a Field Sales Manager on tasks and assignments to improve the outcome of the efforts of the Account Executives, with the ultimate goal of driving additional License Revenue.

Over time, the AAR will take on some direct sales responsibilities as they prepare for transition into a direct selling role.

About the Team

The AAR individuals will be assigned to a Field Sales Manager’s team, which is made up of individual Account Executives who cover a Territory made up of Named Accounts.


  • Provide Sales Managers and Account Executives with support to achieve sales targets
  • Conduct Call Campaigns to customers and prospects for specific sales initiatives
  • Generate and qualify potential leads to be worked on with the Field Sales team
  • Proactively review account activities in pursuit of new business or up-selling opportunities
  • Assist with CRM data management and Quoting
  • Manage RFP responses and build customer proposals
  • Assist in planning client events and meetings
  • Coordinate contract proposals, extensions, and amendments creation and processing with Legal
  • Coordinate resolution of credits, approvals, and billing issues with Finance
  • Orchestrates the resources and sponsorship essential for executing business effectively
  • Associate Account Representatives interact with contacts and information of a sensitive, complex, and sometimes confidential nature both inside and outside of the company, requiring exceptional judgment and discretion.

    Basic Qualifications

  • Bachelors’ degree or equivalent experience required.
  • Some experience in administration and business support; some sales experience preferred (0-3 years).
  • Ability to multi-task, priorities, organize and work within tight timelines
  • Good knowledge of Microsoft Office (Word, Excel and PowerPoint)
  • IT and internet savvy
  • Knowledge of general office practice and business etiquette
  • Experience in a professional sales environment preferred
  • Good judgment, able to handle confidential information
  • Professional competency in English (French fluency ideal)
  • Desired Competencies

  • Understands how to work in a professional environment
  • Consistently improves skills
  • Presentation skills
  • Conducts in a manner that ensures team success
  • Excellent communication and interpersonal skills
  • Advanced knowledge of MS Office (Powerpoint, Excel, Word)
  • Good judgment, able to handle confidential information
  • Customer oriented
  • Self-motivated and goal oriented
  • The Unique Value of Micro Focus

    At Micro Focus we provide our customers with a best-in-class portfolio of enterprise-grade scalable software with analytics built in.

    We put customers at the center of our innovation and build high quality products that our teams can be proud of.

    Through our breadth of solutions, we are uniquely positioned to help our customers solve business problems and deliver against the needs and opportunities of Hybrid IT, from mainframe to mobile to cloud.

    We’re a pure-play software company we have a level of focus that other technology companies don’t have, we are designed from the ground up to build, sell and support software.

    We also have the strong operational foundation, proven over a combined 40 years of experience, to deliver on our commitments to our customers.

    Our scale is global we have the reach and the capabilities to support customers in a global market. We are the 7th largest software company in the world, and the largest technology company listed on the FTSE.

    With 4,000 employees working on R&D, we can focus on innovating in solving the most complex technology problems for customers.

    At its heart, Hybrid IT is about letting customers choose what’s right for them, without the need to compromise. Our job is to help them, and to enable that hybrid model to bridge the old and the new to maximize the value of existing investments.

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