Reporting to the General Manager or Franchise Owner, the Sales Manager will be responsible for managing and driving business development initiatives to help support the growth of operations for the Service Master Franchise.
The Sales Manager will be required to manage the sales staff and their activities which include : sourcing and contact prospective clients, following up on leads, and closing deals to secure accounts.
The role will also be responsible for fostering an environment where all employees practice accountability, reliability and proactivity in their approach.
The Sales Manager will be expected to focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts and ongoing professional development of staff.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require.
ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.
Orient and train sales employees to the company related values and expectations, company policies and procedures including code of conduct, safety protocol, security procedures and proper chemical usage
Provide advice, guidance, direction, ongoing training, support and resources to sales staff to ensure performance expectations are met
Manage compliance of sales departments short-term and long-term goals with overall company objectives
Establish and communicate clear standards of performance and budgets for sales department and / or each client account
Manage the requirement to exceed customer service expectations by monitoring sales representatives on client accounts and the manner in which the client’s wellbeing is prioritized
Conduct regular one-on-one meetings with sales representatives to review key deliverables and actual performance relative to projected expectations
Lead periodic team performance meetings to increase productivity, engage and monitor moral of staff
Foster engagement with staff by holding events, meetings, activities to recognize achievements and plan department objectives
Oversee recruitment, hiring, progressive discipline and terminations of employees for the sales department
Provide support to Sales Representatives in managing large accounts
Manage assigned accounts and corporate sales initiatives with select vendors
Establish a proactive customer service environment with the staff through effective planning, clear definition of expectations, frequent measurement, and regular feedback
Establish a higher standard of excellence by committing to one hour responses to telephone calls and twenty-four (24) hour responses to customer complaints and requests
Maintain accurate and professional representation of the ServiceMaster in all sales focused activities
Commitment to exceed quality performance standards in each client interaction
Manage department budgets including labour, supplies and equipment
Approve department payroll and monitor costs against budgeted forecasts
Maintain current client and prospective client databases and review periodically
Mandate the adoption of company policy, procedures and forms
Ensure accuracy of cost estimations provided to clients / prospective clients
Conduct semi-annual / periodic account acquisition reviews to analyze revenue and / or labour rates for the sales department
Prepare business unit operating budget projections for the sales department each calendar year
Perform other duties as may be assigned
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.
Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and / or Franchise Owner.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Passion for sales and business development
Strong communication skills both written and verbal
Excellent leadership and effective decision making skills
Ability to manage, engage, motivate and develop staff to produce high levels of productivity
Highly organized with attention to detail
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings
Team player that fosters team-based learning
Education Required : Degree or diploma in Operations / Business Management is preferred.
Other Education / Certification / Training preferred : Sales / Business Development training courses are considered an asset
Work Experience Requirements
Work experience required : Minimum of three (3) years of managerial experience in a franchise and / or operations environment, operating in a sales capacity.
Job related experience required : Minimum four (4) six (6) years of progressive experience in sales.
Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks;
encourages others to take responsibility.
Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change;
modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas;
shares thoughts, feelings, and rationale for decisions made, operates with integrity.
Customer Focus effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
Manages Work manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources;
stays focused and prevents distractions from work completion.
Problem Solving develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
Quality Standards sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies;
checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
Safety Awareness - identifies safety issues / problems and informs the appropriate individual when issues arise; reports unsafe working conditions;
makes recommendations for correcting safety and security concerns.
Teamwork contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback;
exhibits openness to others perspectives; balances responsibilities.
This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.
There is a low risk of exposure to adverse working conditions.
Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of the office occasionally.