Education Specialist, Tokyo Smoke - Marda Loop
Canopy Growth Corporation
Calgary, AB, CA
6d ago

Education Specialist, Tokyo Smoke - Marda Loop

Calgary, AB, Canada Req #2529 Wednesday, September 25, 2019

Legalization has opened up the recreational cannabis market in Canada, and the global demand for medical cannabis continues to expand.

In this exciting new environment, Canopy Growth’s mission is to be the No. 1 cannabis company in the world. We’re looking for incredible people to join us on the journey.

The Company

With millions of square feet of licensed cannabis production and operations spanning five continents, Canopy Growth Corporation ( Canopy Growth ) is the largest legal producer of cannabis in the world.

It is a listed company on the Toronto Stock Exchange (WEED), the New York Stock Exchange (CGC), and is part of the S&P Composite Index.

Its wholly owned subsidiaries including its flagship, Tweed, and international medical companies operating under the Spectrum Cannabis brand are leading producers of legal, regulated cannabis.

Headquartered in Smiths Falls, Ontario, Canopy Growth recognizes that employees are at the core of its success, and takes pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.

Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue and increase our incredible momentum of growth.

The Opportunity

Reporting to the Store Manager, the Education Specialist is our greatest brand ambassador and a key role within our organization.

The Education Specialist is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers.

Our Education Specialists are thoughtful, curious, good people that ensure Tokyo Smoke’s success by imparting cannabis wisdom and achieving business goals.

The Education Specialist seeks information, knowledge and feedback. You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience.

You demonstrate high levels of integrity and personal responsibility. The Education Specialist’s super power is creating elevated experiences.

Some would call you a trailblazer - you aren’t afraid of taking risks or dealing with ambiguity. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure Tokyo Smoke’s success within the recreational cannabis landscape.

Responsibilities

  • Create intentional experiences for Tokyo Smoke customers by building authentic relationships and appropriately determining needs
  • Successfully drive sales by educating on the Tokyo Smoke brand and products
  • Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations
  • Successfully achieve sales goals and business metrics
  • Seek opportunities to contribute to and improve business results on a daily basis
  • Participate in community events and act as a strong brand ambassador inside and outside the store
  • Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales
  • Support with completing all tasks and duties within the store architecture, as assigned
  • Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
  • Ensure you are aware of all company communication, rollouts, directives and procedures
  • Abide by all company policies and programs, ensuring compliance
  • Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
  • Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leads
  • Other duties as assigned
  • Experience

  • Minimum 1-3 years customer service experience, retail is preferred
  • Be at least 19 years of age
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Strong verbal and written communication skills and excellent organizational skills
  • You are passionate about cannabis and are excited to bring it to market for recreational purposes
  • You are open to feedback and coaching
  • You demonstrate high levels of integrity and personal responsibility
  • You are trustworthy and customer-oriented
  • Bonus points if you’ve worked in a regulated environment before
  • Comfortable working variable shifts, including evenings and weekends
  • Comfortable lifting and unpacking boxes that may weigh 5-30 lbs
  • Bonus points if you’ve worked in a regulated environment before
  • Bonus points if you have completed your Sell Safe training and hold a Qualified Cannabis Workers certification
  • Other Details

    This is a casual part time position based out of Calgary, AB.

    We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements.

    If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.

    Canopy Growth welcomes and encourages applications from people with disabilities.

    Accommodations are available upon request for candidates taking part in all aspects of the selection process.

    One last note : the chosen applicant will be required to successfully complete background and reference checks.

    Thank you so much for your interest in Canopy Growth.

  • Calgary, AB, Canada
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