Jr. Call Center Analyst to support large insurance client - 2209
S.i. Systems
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Jr. Call Center Analyst to support large insurance client - 2209

Location : Markham ( 70% remote but first 2 weeks of training on-site)

Duration : 4 months (high possibility of extension or conversion to FT)

  • Contact Center Hours are Monday Friday 8am 8pm
  • Shift is scheduled for 8hrs (7.5 hrs paid)
  • Core shifts are based on tenure and business needs
  • Job Responsibilities :

  • Provide high level of service to our customers / brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
  • Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
  • Act as Company Ambassadors in supporting inbound insurance / claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
  • Must Have Skills :

  • Previous customer service experience
  • Ability to handle 70+ calls per day (high achiever will handled 100 calls per day)
  • Nice to Have Skills :

  • Call center experience
  • Financial / Insurance industry experience
  • Bilingual
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