Jr. Call Center Analyst to support large insurance client - 2209
Location : Markham ( 70% remote but first 2 weeks of training on-site)
Duration : 4 months (high possibility of extension or conversion to FT)
Contact Center Hours are Monday Friday 8am 8pm
Shift is scheduled for 8hrs (7.5 hrs paid)
Core shifts are based on tenure and business needs
Job Responsibilities :
Provide high level of service to our customers / brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
Act as Company Ambassadors in supporting inbound insurance / claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
Must Have Skills :
Previous customer service experience
Ability to handle 70+ calls per day (high achiever will handled 100 calls per day)
Nice to Have Skills :
Call center experience
Financial / Insurance industry experience