Res & Fam Exp Coord
Sienna Senior Living
Mississauga, ON
6d ago

Full Time Resident & Family Experience Coordinator

If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Resident and Family Experience Coordinator is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members.

As a Resident and Family Experience Coordinator your typical day will impact the following ways :

  • Reports to the Director of Care
  • Coordinates daily care needs within the assigned resident home area(s) / neighbourhood(s), interacting with the interprofessional team to prioritize resident care activities
  • Works in collaboration with other team members, such as Associate Director of Care, Registered Practical Nurses, Registered Nurses, and allied health team members to deliver resident care
  • Coordinates resident move in and move out process
  • Follows up on concerns / complaints that arise in the resident home area(s) / neighbourhood(s) to ensure that they are addressed in a timely manner and achieve satisfactory outcomes
  • Assists with the recruitment and retention of team members
  • Performs other duties as assigned
  • Must haves :

  • Minimum of three years’ experience in healthcare, social services, or related sector
  • Experience in inventory control and resource utilization
  • Strong oral and written communication skills required
  • Ability to organize, plan, and delegate responsibilities
  • Ability to collaborate and work in teams
  • All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
  • All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
  • Bonus points for having :

  • College Diploma or University degree or equivalent is preferred
  • Experience in the field of Gerontology preferred
  • Knowledge of the Long Term Care Act & Regulations preferred
  • Customer service related experience an asset
  • Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

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