Education Expert - Chinook Centre
Microsoft
Calgary, Alberta, Canada
1d ago

Education Experts guide our customers in the world of Microsoft education products and offerings. Education Experts get to work closely with the Business Sales Specialist (BSS) and Community Development Specialist (CDS) to generate business by building relationships with unmanaged educational institutions, educators, and school districts.

Education Experts will spend their time influencing, inspiring and shaping the EDU culture and through the Microsoft Innovative Educator (MIE) Program engagements in-store, will assist with the growth and management of both large and small accounts.

When you work at a Microsoft store, you get the opportunity to showcase Microsoft devices and software to dynamic and diverse customers, students and education partners, small business owners and even enterprise employees.

You’ll have the opportunity to help them through their technology journey creating loyal customers and fans for life! You’ll spend your days showing off the newest and best that Microsoft has to offer across the spectrum of devices and services, including virtual and mixed reality, where no day in-store will be static! You will be part of an energizing and supportive store team and something even greater helping others to achieve more!

Customer Obsession

  • Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations
  • Illuminate product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love
  • Adaptability

  • Effectively respond to changing in-store environment, circumstances, and situations through customer engagements
  • Have a level of intuitiveness to thrive in a dynamic and fast paced retail environment
  • Drive for Results

  • Tenaciously pursues positive outcomes by using effective approaches to solve problems
  • Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally
  • Influencing for Impact

  • Continuously maintain product knowledge by learning through others along with self-educating, showcasing product and service offerings building on our #WeWinAsATeam culture
  • Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates
  • Collaboration

  • Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers' lives
  • Combines resources and joins efforts with teammates to achieve store and company goals
  • Qualifications

    Required Qualifications

  • 1+ year of relevant experience in total (e.g. customer service, retail, reception, clerical / administrative, volunteer work, internship(s), etc.)
  • Preferred Qualifications

  • Experience in selling consumer electronics or technology solutions
  • Proven success in metrics-driven, consultative sales environment
  • Previous technology / product / software teaching or training experience
  • Microsoft certifications OR experience / education in technology / IT
  • Apply
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