Salesforce Business Systems Analyst
Toronto, CA
3d ago

Job Description

What is the opportunity? The Personal and Commercial Banking (P&CB) arm of RBC is in the preparation stages of launching a ground breaking program to deliver the best customer experiences by equipping our advisors with the very latest technology and processes in the industry.

We have partnered with Salesforce to build out our next generation CRM Advisor Platform, the cornerstone of this critical transformational program.

Together, we’re aiming to take a giant leap towards our goal of becoming a digitally enabled relationship bank.Of course, the journey would not be possible without world class talent.

We’re in search for Business Systems Analysts to help us break new technology ground. You’ll be joining a diverse and inclusive agile lab delivering solutions on Salesforce’s Financial Services Cloud and Lighting platform.

We’re pulling all the stops and employing the latest in technology and scaled agile practices to help bring to life the CRM Advisor Platform of the future here at RBC.

So if you’re a curious problem solver with your fair share of Salesforce implementation war stories, give us a shout and we can tell you more about the journey. What will you do?

  • Leading scrum teams in gathering requirements and documenting system solutions in the form of user stories, story maps, features, epics using agile tools and processes to develop / enhance functionality on the Salesforce platform
  • Assessing current state, identifying, and documenting customer requirements user stories, and defining the future state and or business solution
  • Reviewing / updating program Jira board on a regular basis to align Jira stories with the goals and identifying gaps in Salesforce platform and Integration stories / design
  • Collaborating with functional leads, PO’s, Tech Leads and other RBC integration systems to discuss scope, overall design and goals related to the capability at BRP and throughout the grooming process
  • Leading conversations on integration scope and design with functional and business teams during capability grooming sessions and documenting business requirement and design decisions in Confluence
  • Developing Salesforce platform or integration design in agreement with RBC internal partners and CRM Architecture teams and in collaboration with tech leads and documenting them in Jira and confluence
  • Attend scrum ceremonies of appropriate squads
  • Working closely with the development, QA and data load team and providing support during development and testing phases
  • Actively participating in RBC BSA Guild meetings to stay up to date on design and documentation patterns
  • What do you need to succeed? Must-have

  • Hands-on experience supporting Salesforce CRM platform
  • 3+ years working as a Business Systems Analyst with proven experience in agile delivery, in the area of requirements management on large and complex projects
  • Basic knowledge of different integration patterns in Salesforce
  • Combination of traditional business analysis skills with lean / agile analysis skills, and the ability to identify the need for and use techniques from either skillset (system context diagrams, use cases, storyboards, relative estimation)
  • Experience in requirements planning and prioritization
  • Requirements elicitation techniques such as Data Analysis, Document Analysis, Interviews, Facilitated Workshops, Observation, Prototyping
  • Requirements management and communication requirements walkthroughs; scope and change management; traceability; configuration management, backlog management & prioritization
  • Nice-to-have

  • Relevant college, university, or post-graduate degree in Business Analysis or related education (CBAP, PMI-PBA)
  • Experience implementing CRM solutions in the financial sector and / or Salesforce Administrator certification
  • Hands on experience in designing system integrations
  • Critical Thinking and Design Thinking skills with experience in User Centered Design
  • Recent retail branch experience
  • What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies
  • RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same.

    Reasonable accommodation is available where required by law.RBC exige, à titre de condition d'emploi, que tous les candidats retenus aux États-Unis ou au Canada soient entièrement vaccinés contre la COVID-19 avant leur date d'entrée en fonction.

    Il est possible qu'ils aient à présenter une preuve vaccinale. Des mesures raisonnables d'adaptation sont offertes lorsque la loi l'exige

    Job Summary

    Come Work with Us!At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

    Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

    Address :

    TORONTO, Ontario, Canada

    City :


    Country : Canada

    Work hours / week : 37.5

    Employment Type : Full time

    Platform :

    Technology and Operations

    Job Type : Regular

    Pay Type : Salaried

    Posted Date : 2022-05-11-07 : 00

    2022-05-11-07 : 00

    Application Deadline :

    2022-07-24-07 : 00

    I nclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

    We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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