(Remote) Technical Consultant
Harris Computer
Ottawa, Ontario
7h ago

Do you enjoy exploring creative solutions? Are you up for a challenge and learning new things?

Client Services within Advanced Utility Systems is seeking a Technical Consultant who can :

  • Provide excellent customer care
  • Become subject matter expertise in our products through client training, troubleshooting issues, and assessing client requests
  • Configure the CIS Infinity software suite to our client’s requirements
  • Manage and implement multiple projects independently and as a part of a team
  • In this role, you will work closely with a great team to implement new enhancements and integrate our web solutions with our CIS Infinity product.

    This remote role welcomes candidates anywhere in Canada and the US.

    What your impact will be :

  • Assess and translate client requirements that align with standard product offering
  • Troubleshoot technical product related inquiries or issues by phone or electronically through the ticketing system
  • Liaise with 3rd party vendors, end-users, and our client IT teams
  • Document and capture client specific configurations and notes
  • Work closely with other team members as part of a cohesive group on various projects
  • Knowledge transfer to client for relevant changes
  • Maintain and enhance knowledgebase of Infinity platform and industry trends
  • What we are looking for :

  • Must have a minimum of 5 years of related IT industry experience.
  • Must have a strong understanding of the Microsoft Office suite of applications.
  • Must be able to use SQL to perform complex queries.
  • Must have a rudimentary understanding of PowerShell (or equivalent scripting languages).
  • Must have strong problem-solving skills.
  • Strong time management and prioritization skills with the ability to meet deadlines and perform under pressure.
  • Excellent customer service and oral / written communication skills.
  • Ability to quickly learn and adapt to new methodologies and systems.
  • Must be able to translate business requirements into functional solutions.
  • Must be able to work as a part of a team as well as individually.
  • While we are not currently traveling, the position will require some travel once normal operations resume. The amount of travel will vary based on project milestones and deliveries, with project milestones and deliveries approximately every two months but can be project dependent.
  • Valid passport and driver’s license, and the ability to travel internationally (most clients are within the USA).
  • What would make you stand out :

  • Experience with Microsoft SQL Reporting
  • Experience or understanding of .Net programming languages
  • Experience or understanding of HTML, and other web-based languages
  • Experience or understanding of network troubleshooting and methodologies.
  • Bachelor's Degree or higher in Computer Science, or related discipline
  • Experience with local government utility billing applications or other financial applications
  • Experience with the software implementations.
  • What we can offer :

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision paid 100% by Harris starting from your first day of employment
  • Employee stock ownership and RRSP / 401k matching programs
  • Lifestyle rewards
  • Remote work and more!
  • About us :

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