The detail-oriented Bilingual Collections Specialist takes full ownership of the Collections function, supporting all provinces.
This position monitors and resolves outstanding payment issues and generates weekly aging and collections reports.
Identify and execute necessary process adjustments to increase efficiency.
Provide a high level of direct customer service and contact to resolve outstanding issues.
Process incoming payments via cheque, credit card, or other forms of payment.
Reconcile customer disputes as they pertain to payment of outstanding balances.
Processes collection functions, including printing invoices, resolving billing problems, and following up on outstanding invoices.
Conduct account research and analysis.
Provide timely follow-up on payment arrangements.
Identify issues causing account delinquency and discuss with management.
Ensure the credit application policy is respected with new clients.
Process monthly credit memos and the appropriate reporting.
Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process.
Knowledge, Skills, Abilities
3 - 5 years of Account Receivable and Collections experience.
University Degree or College Diploma in Accounting or a related area of study.
1 year of experience working with QuickBooks, Service Centre, Advantage and Jonas Accounting Software would be a strong asset.
Proficiency with MS Office (particularly Excel).
Positive, proactive attitude with a customer focus and follow up.
Strong organizational skills including the ability to prioritize and multitask.
Solid English and French communication skills, written and verbal
Comfort with persistent follow up on aged accounts in a highly professional manner.
Able to analyze and assess aged accounts receivables and related risk.
Strong attention to detail and goal oriented