Clinic Team Lead
Shoppers Drug Mart
Dundas Street, Whitby, ON
5d ago

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location :

1801 Dundas Street, Whitby, Ontario, L1N 7C5

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support.

Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Job Description

The Medical Clinic Team Lead manages the day-to-day operations of the clinic, supports all healthcare providers through the provision of all duties related to the functional running of the medical clinic, manages the administrative staff and ensures excellent customer service is provided to all patients.

What you’ll do :

  • Supervising staff, ensuring adequate coverage during all open hours of the clinic.
  • Training staff including reception, assisting physicians in clinic
  • Ensure all OHIP and non-OHIP billings are done in a timely fashion
  • Reconciling RA from OHIP, ensuring all corrections are done and revenue is received
  • Ensure new physicians are signed up to OHIP Billing Group while holding bills until this is achieved
  • Scheduling all physicians and other healthcare providers in clinic, ensuring hours are open as documented, coverage of clinic times is achieved and physicians and other healthcare providers meet their commitments
  • Report on staff sick time, vacation time, time off
  • Dealing with transfer of medical records, liaising with lawyers
  • Back-up for all staff if needed
  • Reconciliation of Point-of-Sale and Petty Cash including preparation for bank deposits
  • Thorough understanding of EMR, ensuring quality data input and checks of data quality is done routinely.
  • Produce reports on patient numbers, physician billings, hours worked; initially manually and eventually through EMR
  • Encourages atmosphere of knowledgeable, friendly and helpful concern for patients; interacts appropriately with co-workers and other employees to establish good working relations.
  • Inventory management and ordering supplies as needed.
  • Liaise with pharmaceutical sales reps and book time with physicians as requested
  • Arrange maintenance persons for electrical, phones, Internet, plumbing etc.
  • Other duties as assigned
  • What you’ll need :

  • Previous experience working in a medical clinic, ideally a family practice clinic (minimum 2 years)
  • Previous experience with OHIP billing (ideally Accuro) and familiar with RA reconciliation.
  • Outstanding customer service skills & ability to consistently produce positive interactions with patients, responding to questions and concerns from patients in a professional manner.
  • Proficient in MS office with the ability to become proficient working with an Electronic Medical Record (preferably Accuro)
  • Excellent phone and in-person demeanor and friendly, emphatic personality
  • Excellent verbal and written communication skills
  • Good multi-tasker
  • Highly organized, detailed-oriented with strong people skills
  • Ability to supervise staff without bias
  • Work Hours :

  • Flex schedule day, weekends and evenings
  • Why work at Shoppers Drug Mart?

    Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.

    Benefit from a purchase discount program, competitive pay and online learning through Academy.

    Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

    How You’ll Succeed :

    At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

    If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

    Employment Type : Full time

    Type of Role : Regular


    Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

    Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

    In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

    Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form