Inbound Customer Sales & Service Consultant
Eastlink
Dartmouth, NS
1d ago

Apply Now Inbound Customer Sales & Service Consultant

Dartmouth Crossing, Dartmouth, NS B3B, Canada Req #983

Wednesday, September 9, 2020

Inbound Customer Sales and Service Consultant, Full-Time

Dartmouth, Nova Scotia

Powered by state-of-the-art fibre optic and wireless networks, Eastlink delivers world-class video entertainment and communications services to residential, business and public sector customers across Canada.

As one of Canada's Best Managed Companies for 11 consecutive years, Eastlink provides high speed Internet, wireless, TV, telephone, security and automation, data communications and exclusive, locally-produced programming.

Headquartered in Halifax, Nova Scotia, Eastlink is the largest privately owned telecommunications Company in Canada with an employee base of just over 1500 team members.

Here is what we offer!

  • Competitive hourly wage and uncapped commissions.
  • Up to 4 raises every 6 months based on successful performance.
  • 5 weeks of paid training.
  • Benefits; medical, dental, vision, and paramedical services!
  • Employer matched Defined Contribution Pension Plan.
  • Free parking
  • Discounts on Eastlink services including Mobile and Internet.
  • Bright, modern office with your own workspace. Make it your own!
  • Daily, weekly, monthly and annual incentives with a variety of cool rewards.
  • Engaging work environment : BBQ's, walking challenges, treat days and other fun events.
  • Work in Dartmouth Crossing- walking distance to lunch spots, shopping and Shubie Park.
  • Most importantly, work for a local, Atlantic Canadian company.
  • Potential to work from home after initial training. All equipment provided.
  • Here's what you've got!

  • Willingness to learn about our products, services, policies and procedures
  • Open to coaching from a Manager who is dedicated to your successes
  • Self-motivated to succeed in a sales environment (don't worry- we'll help steer)
  • Comfortable multi-tasking in a fast paced environment- we can get pretty busy!
  • Here's what you'll be doing :

  • Making each customer interaction the best customer experience they have ever had by answering calls related to billing inquiries, sales promotion and changes to their accounts
  • Highlighting and recommending solutions on mobile, internet, TV, telephone and automation products and features in response to the customer's needs
  • Striving to hit targets related to customer experience and sales excellence
  • Working rotating shifts between Monday to Friday, 7 : 15AM to 1 : 00AM and Saturdays 8 : 30AM to 9 : 00PM. Schedules are made 4 weeks in advance;
  • we get that you have a life to live outside work.

    Why Choose Eastlink?

    Eastlink brings you technology in a way that people would want it. We work hard to provide the best products - Internet, TV, Wireless, Telephone, and Security and Automation - to keep our customers connected to the things and people that matter the most.

    By putting our customers and their needs at the centre of it all we can show them something special and provide a unique brand experience.

    Other details

  • Job Family Customer Care
  • Job Function Front Line
  • Pay Type Hourly
  • Job Start Date Wednesday, September 9, 2020
  • Dartmouth Crossing, Dartmouth, NS B3B, Canada
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