For your safety and the safety of our employees :
We are conducting our entire recruitment process virtually.
Training will be remote (from your home) - you MUST have reliable high-speed internet. A computer will be provided for you.
Work will remain remote until the crisis has subsided
When we are able, you and your teammates will return to our centrally-located office at 1000 rue Saint-Antoine Ouest, Montréal to continue with your TTEC career.
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life.
As a TTEC Customer Experience Champion, you'll enjoy
Base salary range $19 per hour, plus performance based benefits
Health and dental benefits after 90 days
Career advancement opportunities
Employee Rewards and Employee Discounts
Continuous training and mentoring lots of learning for aspiring minds
Diverse, inclusive, and community-minded organization
On a typical day, you'll
Communicate with customers via telephone or in written form, such as through e mail, chat and forum posts
Answer customers’ questions, lead them skillfully through the network technology and assist them in using our products to effectively operate their business
Use computer-based tools and problem-solving skills to identify, research, isolate, and resolve customer issues
Identify areas of opportunity within your defined scope of support, report on them and help us get better at what we do
Why You? What You Bring :
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.
And the ability to connect yourself is what you bring to the table along with the following :
Exceptional communication skills in Spanish and English
Previous work experience as TSR or IT related background
Ability to thrive in a dynamic environment
Proficiency in troubleshooting of multiple computer operating systems (i.e. Windows, Macintosh)
Experience using video conferencing tools like Skype for Business, Zoom, Blue Jeans, Citrix, or other
Ability to provide detailed instructions on installation of advanced video conferencing systems via email and voice