Représentant du Soutien Technique Bilingue – Espagnol-Anglais
Boucherville, QC
3d ago

For your safety and the safety of our employees :

  • We are conducting our entire recruitment process virtually.
  • Training will be remote (from your home) - you MUST have reliable high-speed internet. A computer will be provided for you.
  • Work will remain remote until the crisis has subsided
  • When we are able, you and your teammates will return to our centrally-located office at 1000 rue Saint-Antoine Ouest, Montréal to continue with your TTEC career.
  • About TTEC

    We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.

    As a TTEC Customer Experience Champion, you'll enjoy

  • Base salary range $19 per hour, plus performance based benefits
  • Health and dental benefits after 90 days
  • Paid training
  • Career advancement opportunities
  • Employee Rewards and Employee Discounts
  • Continuous training and mentoring lots of learning for aspiring minds
  • Diverse, inclusive, and community-minded organization
  • On a typical day, you'll

  • Communicate with customers via telephone or in written form, such as through e mail, chat and forum posts
  • Answer customers’ questions, lead them skillfully through the network technology and assist them in using our products to effectively operate their business
  • Use computer-based tools and problem-solving skills to identify, research, isolate, and resolve customer issues
  • Identify areas of opportunity within your defined scope of support, report on them and help us get better at what we do
  • Why You? What You Bring :

    Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.

    And the ability to connect yourself is what you bring to the table along with the following :

  • Exceptional communication skills in Spanish and English
  • Previous work experience as TSR or IT related background
  • Ability to thrive in a dynamic environment
  • Proficiency in troubleshooting of multiple computer operating systems (i.e. Windows, Macintosh)
  • Experience using video conferencing tools like Skype for Business, Zoom, Blue Jeans, Citrix, or other
  • Ability to provide detailed instructions on installation of advanced video conferencing systems via email and voice
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