Assistant General Manager, Emerald Lounge
FRHI
Jasper, Canada
38m ago

Summary of Responsibilities :

Reporting to the Emerald Lounge General Manager, responsibilities and essential job functions include but are not limited to the following :

  • Assist the General Manager, Emerald Lounge in leading and managing the day to day operation of the Emerald Lounge, ensuring all service standards are followed
  • Assume the General Manager, Emerald Lounge responsibilities and duties during his / her absence
  • Drive innovative promotions, menus and concepts; creating a destination of choice for both hotel and external guests
  • Utilize effective control of food, beverage, labour, and operating expenses
  • Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
  • Ensure the implementation of standards in guest service
  • Assist the General Manager, Emerald Lounge and Marketing Team with innovative ways to drive business to Emerald Lounge
  • Attend meetings with Beverage Representatives to contribute to the overall beverage program
  • Oversee and assist in the creation of new seasonal cocktails each quarter
  • Responsible for overseeing beverage cost and ensuring it is in line with budget
  • Responsible for overseeing the monthly inventory of all glass and barware
  • Contribute in the selecting of wines on our master list
  • Act as an ambassador for both the hotel and the City to provide Guests with a stronger outlet experience
  • Handle Guest concerns and requests in a timely and efficient manner
  • Constantly seek out ways to improve product and service, as well as increase volumes and profits
  • Assist with the selection, training, and development of all Colleagues to ensure timely recruitment and career growth
  • Plays an active role and works with the General Manager, Emerald Lounge during the budgeting process
  • Consistently offers professional, engaging and friendly service
  • Provides facilities management through ensuring furniture, fixtures, equipment and the dining room is well maintained and clean
  • Follow department policies, procedures, and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Minimum 2 years Food & Beverage leadership experience, preferably in a fast-paced luxury restaurant / bar
  • Previous bartending experience required
  • Previous point of sale system experience required
  • Extensive knowledge of spirits, wine, and beer
  • University / College degree in a related discipline preferred
  • Previous experience working within a strong cocktail culture an asset with the ability to craft a rotating seasonal cocktail list
  • Must be flexible and able to work various shifts
  • Computer literate in Microsoft Window applications required
  • Excellent verbal and written communication skills, as well as advanced interpersonal skills to coach and motivate
  • Positive attitude and a consistent calm disposition, with the ability to model our high standard of guest service in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements :

    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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