Customer Support Supervisor
Toromont Industries Ltd.
Timmins, Ontario, Canada
4d ago

Key Accountabilities

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
  • Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
  • Generate and present monthly reports including maintenance and production fleet performance reports
  • Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
  • Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations
  • Lead and take part in all meetings related to health and safety and product management
  • Key Qualifications

  • Post Secondary Education with a focus in mining and / or operations management in addition to 3 5 years of supervisory and equipment management experience
  • Highly safety conscious and customer-centric with the proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
  • Bilingual - verbal communication skills in English and French is an asset
  • Experience with Toromont or another Cat dealer is preferred
  • Established negotiating, planning, analytical and organizational skills
  • Must be able to effectively manage competing deadlines in a fast paced and rapidly changing environment
  • Computer and systems literate with proficiencies in Microsoft Applications
  • Knowledge of DBS, CAT SIS, or experience with similar systems would be an asset
  • Self-motivated, independent and a team player with a sense of urgency and attention to detail
  • Valid Driver’s Licence with a clean Driver’s Abstract
  • Willingness to travel to remote mine sites in support of the business needs
  • Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and / or assessments.

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