Gestionnaire de comptes /Account Manager
Humanify360
Montréal
3d ago

The account manager web marketing acts like the main contact point for 360.Agency clients. They will be in charge of the communications between 360.

Agency and their clients and will also aim to increase the income of 360.Agency. Prompt answers and proactivity with clients is at the heart of their job, and our account manager will need to position themselves as a digital expert.

They’ll propose improvements and adjustments to increase the efficiency of solutions proposed to clients and they’ll take action to be able to bring great solutions to complicated problems.

You like challenges, know new technologies and want to feel accomplished in a new, stimulating environment? We have the perfect job for you in our team!

Responsibilities

Build and maintain a trustful business relationship with clients

Be able to maintain a high satisfaction level with clients

Understand the client's needs and have the ability to communicate them to internal teams

Communicate with clients via phone or e-mails to convey information, or to plan or confirm a meeting

Coordinate problems resolution for our clients, internally as well as externally

Be sure of the application and good use of the strategic plans of clients

Guide clients so they have better web experiences

Analyze and present monthly analytic reports

Organize formations for clients

Promote the use of CA360 tools for our clients

Inform our clients of our offers, products and services

Document communications with the different clients

Respect confidentiality of clients information by applying the personal information protection policy

Participate in meetings, workshops, and in individual performances workshops

Perform any other task required

Conditions

Excellent communicational competencies in French and English (written and oral)

Customer service experience

Analytical skills

Problem solving skills

Good team player

Knowledge of digital marketing

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