The account manager web marketing acts like the main contact point for 360.Agency clients. They will be in charge of the communications between 360.
Agency and their clients and will also aim to increase the income of 360.Agency. Prompt answers and proactivity with clients is at the heart of their job, and our account manager will need to position themselves as a digital expert.
They’ll propose improvements and adjustments to increase the efficiency of solutions proposed to clients and they’ll take action to be able to bring great solutions to complicated problems.
You like challenges, know new technologies and want to feel accomplished in a new, stimulating environment? We have the perfect job for you in our team!
Build and maintain a trustful business relationship with clients
Be able to maintain a high satisfaction level with clients
Understand the client's needs and have the ability to communicate them to internal teams
Communicate with clients via phone or e-mails to convey information, or to plan or confirm a meeting
Coordinate problems resolution for our clients, internally as well as externally
Be sure of the application and good use of the strategic plans of clients
Guide clients so they have better web experiences
Analyze and present monthly analytic reports
Organize formations for clients
Promote the use of CA360 tools for our clients
Inform our clients of our offers, products and services
Document communications with the different clients
Respect confidentiality of clients information by applying the personal information protection policy
Participate in meetings, workshops, and in individual performances workshops
Perform any other task required
Excellent communicational competencies in French and English (written and oral)
Customer service experience
Problem solving skills
Good team player
Knowledge of digital marketing