Business Analyst
The Manufacturers Life Insurance Company
Waterloo, ON CA
3d ago

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that makes a difference in a flexible and supportive environment, while helping customers achieve their dreams and aspirations?

What if I told you that Manulife, a financial company, has a supportive work environment with flexible hours and work from home arrangements?

What if I told you we're working towards modern tools and processes including Agile, Design thinking, creating the Customer Experience and tools like Jira, MS Visio and ALM?

What if I told you we are keen to innovate and we’re growing?

We are looking for a Business Analyst to join the Manulife Bank & Trust team. We believe banking products are an integral part of every Canadian's financial plan.

As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy and drive to maintain our leadership position.

What will I be doing?

You will join forces with other smart people (like Product Owners, Business experts, Developers and Testers) to analyze a Business need, explore and identify the best technology solution, and help to make that solution a reality.

  • all before a deadline hits. Then you start on the next challenge and do it again! If you thrive on this type of work - then we need your people-
  • smarts and keen mind as a Business Analyst on our Business Services and Development Team.

    Your responsibilities would include :

  • Using your analytical skills and critical thinking to ask questions, understand our Business drivers and needs, and bring order and precision to scope and requirements.
  • Participate in small, self-managed agile teams involving members with different expertise and specialization.
  • Uncovering, analyzing, and facilitating the definition of solution requirements.
  • Using a variety of requirements modelling techniques - such as user stories, process mapping, acceptance criteria, decision tables and business rules to convey information.
  • Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution.
  • Using your strong communication skills to lead meetings and present information to all levels of the company.
  • Participate in sprint planning, backlog grooming, demos and regular scrums to push continuous improvement and productivity by following the team's accomplishments, identifying roadblocks and backlog prioritization.
  • Collaborate with the Product team to build a product roadmap of new features and enhancements that align with the overall company vision, product strategy, client commitments and release goals.
  • Using your problem-solving skills and sound judgement to make business decisions that drive results and solve customer problems.
  • Infecting your team mates with your good humor and passion for your role!
  • Am I right for the job?

  • You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the centre of everything you do.
  • The analysis profession isn’t new to you. You’ve spent three (3) years or more growing your knowledge, skills and experience in this line of work and you have a clear track record of success in supporting medium to large projects.
  • You learn FAST. You pick up new ideas, concepts, technologies, and tools easily.
  • You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups.
  • You go with the flow and can adapt to change.
  • You successfully manage competing priorities like a champion.
  • You maintain your composure and best-self during challenging times or challenging interactions.
  • You’re comfortable driving solution progress forward even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you.
  • You’re a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems.
  • You are familiar with different approaches for delivering projects whether that is waterfall, agile or some creative blend of the two.
  • You realize that the need to continue to learn and invest in your own development is a never ending journey. And if you have professional accreditation in analysis, that’s even better!
  • You don’t like to stand by when you notice that there’s something that could work better for your project, team, or Manulife.
  • You want to improve things and you do something about it!

  • You know how to build successful relationships with your coworkers whether they are sitting across the table from you -
  • or across the globe. You mesh naturally in an environment with geographically and culturally diverse cross-functional teams.

  • You already know a bit about financial services and Bank products and the types of technology solutions that allow a Business to manage them.
  • So what’s next?

    If you're interested in the idea of joining our team don't let this complete list of items deter you. Send us a resume and a cover letter telling us about yourself and why you want to work with us.

    We are looking for our next great team member and we want to hear from you!

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