Implementation Specialist
Vancouver, British Columbia, Canada
9d ago

This role will be with with COVA Software. Yes, we know this is on the iQmetrix career page! But, did you know we have a subsidiary called COVA?

Wait...what is COVA? Well, let us tell you : Reports to : Location : Vancouver, B.C. Job Summary : Responsibilities :

  • Interact with store management and confirm all arrangements
  • Ensure Hardware is present
  • Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
  • Gather any last minute needed updates from Client about products or pricing that need updating in Cova before we cutover the systems.
  • Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
  • Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
  • Coordinate with store management to provide Training : Frontend Point of Sale (POS) system (which is a tablet based ordering and transaction module) and the Backend (HUB) : Accounting, Purchasing, Promotions, Reporting platform (Web-
  • based platform for doing back office tasks and supervisory tasks).

  • Assist the store in organizing their inventory counts to reconcile at cutover
  • Provide Onsite Support at launch : As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
  • Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
  • Skills Needed :

  • Organized and self managing planning time and travel
  • Reliable and confident once trained, an ability to convey expertise
  • Solid, professional and can demonstrate business solid acumen; preferably experience with Enterprise level client interaction
  • Communications skills as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
  • Interpersonal skills ability to work with an array of personalities and technical skill levels
  • 60-80% overnight travel able to travel throughout the province and internationally (USA) via plane or car
  • Reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed.
  • Good driving record and insurance

  • Preferred experience :
  • 2+ years professional work experience
  • Technical Software Support or hardware support
  • Organizational Training and / or Education
  • Cannabis Retail store management or retail store management
  • College degree preferred, but not mandatory
  • Apply
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