People & Culture Business Partner
TELUS International
Montreal, QC, CA
28d ago


Interested in helping shape transformational People & Culture initiatives?

At TELUS, we’re looking for bright people who like solving big problems and easily welcome big opportunities.

  • As part of the People & Culture team (P&C), you’ll tackle both kinds. Our team is excited about making an impact that matters;
  • identifying solutions to complex challenges that are most important to our leadership teams who are dedicated to our customers and our communities.

  • We are definitely not your standard HR : we are change agents who are encouraged to think differently; we are excellent communicators who tell compelling stories;
  • we are strategic advisors that drive business outcomes; and we are ambassadors of the People Plan that drives cultural transformation across TELUS.

    Here’s what we believe :

  • We are ONE team - there’s no room for blame or egos
  • Everything we do is tied to business outcomes - not dictated by rules or policies
  • We challenge the status quo - and when others think we’re done, we make it better
  • We live up to our commitments - to ourselves, our customers, leaders, peers, family and our friends
  • Our success is all about how we do things - how we think, solve problems, deliver, communicate, and more
  • As the People & Culture - Business Partner for internal client teams, you will consult, advise and challenge business leaders on people solutions that support their business goals.

    Through your curiosity, insight and pragmatism, you’ll influence strategic decisions relating to our culture and teams.

    You easily toggle between strategic initiatives and execution - having the ability to think big while not being afraid to roll up your sleeves .

    You have an insatiable curiosity and thrive in a fast paced environment where you can experiment with new ideas and collaborate with others.

    Here’s the impact you’ll make and what we’ll accomplish together

    Working closely with the Director - People & Culture, communities of expertise, and senior leaders of your dedicated business unit, you will drive the P&C strategy of your dedicated business unit, and propel the P&C plan forward.

    Here’s how

  • Strategy : Partner with the business to develop an understanding of the people and organizational strategic needs and provide support in designing and executing solutions in the areas of organizational design, change management, process improvement, performance management and effective communication / collaboration Provide strategic People & Culture leadership in the development, implementation and evolution of the People Plan, working to embed a strategic and integrated approach across the business units you support Partner with leadership teams to build talent capability across the organization through talent development, succession planning and inclusion & diversity
  • Consulting : Trusted advisor to executive leaders to challenge them to consider issues from multiple perspectives and expand their capabilities Fosters a continuous improvement mindset;
  • continually looks for opportunities to increase the ROI of people programs and ways to improve the internal client experience Leads change by partnering with business leaders and Corporate Communications to proactively manage change

  • Project & Program Management : Lead projects and the development of programs from inception to completion; facilitate project planning sessions with internal stakeholders to determine the scope and objectives of each project Collaborate and liaise with stakeholders to co-
  • create project performance goals, design project plans, develop timelines, identify project milestones and track project performance


    Required Knowledge, Skills & Abilities :

  • Ability to see the big picture, breaks it down and executes on the small details
  • Track record of solving complex issues without having all the answers
  • Diverse skills in : stakeholder management, transformation and process improvement, change management, quantitative and qualitative analysis
  • Ability to manage medium sized projects, balancing design with implementation needs
  • Ability to understand business goals and recommend new and innovative approaches to drive continual improvements in business objectives, productivity and performance
  • Experience with rapid and complex changing work environment
  • A strong solutions focus with the ability to identify and solve business problems
  • Ability to manage multiple priorities simultaneously, have a bias for action-orientated on results
  • Excellent organizational and interpersonal skills
  • Required Professional Designation / Certification & Experience :

  • Bachelor’s degree
  • 7+ years of related experience
  • Change management certifications would be an asset
  • Knowledge and experience in human resources and performance development is considered an asset
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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