Senior Director, Operations
Calgary, AB, CAN
6d ago




Reporting to the Senior Vice President of Property Management, the successful candidate will fill the position of Senior Director, Operations in our Calgary office.

This role will be responsible for developing and leading a high-performance team (approx. 55-60 people) of building operational staff delivering effective management of our client's assets, a 13 million square ft.

portfolio (office, industrial, retail, commercial) located in Alberta and Saskatchewan. This opportunity is ideal for a senior leader that has a demonstrable track record of experience and success building a culture of operational excellence and tenant engagement.

The Senior Director, Operations, will provide strategic leadership and oversight of our building operations teams, ensuring that goals and objectives related to operational and service excellence are met.

The Senior Director will also establish and drive best practices across the region, develop and implement standards, policies and procedures, and establish key performance indicators, monitoring and measuring performance against those targets.


  • Accountable for the building operational performance of a real estate portfolio in Alberta and Saskatchewan comprised of 13 million square feet, through direct reports and others.
  • Direct the overall building operations strategy for the region.
  • Provide leadership, direction and coaching to develop direct / indirect reports at the supervisory and building operator level including hiring, training, succession planning and compensation.
  • Ensure teams work cooperatively to maintain positive tenant and internal relationships.

  • Build and maintain relationships with key stakeholders, including vendors, tenants and the broader commercial real estate community.
  • Assist property management team in the timely preparation of, and adherence to, annual property budgets, capital plans and client reports.
  • In collaboration with peers, plan and implement energy reduction and other sustainability initiatives. Participate in other corporate initiatives (e.
  • g., resilience, smart technology) as required.

  • Develop and streamline new standards, programs and processes that will be rolled out across the entire portfolio.
  • Create and implement short- and long-term objectives and targets. Monitor and undertake building performance analysis, modifying plans and / or implement continuous improvement to achieve targets.
  • Assist in Developing and implementing policies and procedures with respect to H&S and Environment and building operation systems.
  • Oversee the tendering process to contractors and suppliers involving major capital projects and / or national services.
  • Ensure team compliance with corporate standards and external regulations.
  • Drive effective use of Angus.
  • Support Operations and Property Management teams by providing technical guidance.
  • Support continuous improvement of Tenant Improvement construction into a competitive advantage through advanced design and project management.

    We believe success in this role will demonstrate itself through the following attributes and skills :

  • Leadership and Management : Champion excellence and consistency in building performance and service delivery across the region.
  • Demonstrate positive energy, confidence and strong interpersonal skills. Highly motivated and accountable, with sound judgement and decision-making skills.

    Trusted advisor and experienced mentor. Operates with integrity and inspires trust.

  • Strategic Thinking and Innovation : Develop and advance a strategic vision for building operations across the region. Evidenced based decision-making reinforced by metrics and analytical skills.
  • Meets challenges with creativity and innovative ideas, effectively deploying technical resources to solve complex issues.

    Stay abreast of current technology and trends, with experience developing a business case to deploy innovative concepts.

  • Delivers Results : Deep understanding of facility and building operations. Effective problem solver and negotiator. Drive continuous improvement through data, analytics and personal experience to enhance productivity and reduce costs.
  • Implement best practices, support sustainability initiatives and champion service excellence. Focus on environment, health and safety, and ensure compliance with internal standards and external regulations.

  • Communication : Excellent oral and written communication skills, strong interpersonal skills and confidence in public speaking.
  • Collaborative approach to problem resolution. Adept at developing relationships with all stakeholder groups. Well established network of external peers and other key stakeholders.

  • Living Triovest Core Values : Support company reputation by leading in a manner aligned with a values-based corporate culture.
  • Teamwork, integrity, achieving results and taking responsibility for actions are core values that lie at the heart of the organization and guide business strategy execution.

    To fulfill this role successfully, you should demonstrate the following minimum qualifications :

  • Engineering degree, or a Graduate Diploma in Engineering Technology and a fourth-or third-class building operator ticket or equivalent.
  • Minimum of fifteen (15) years of progressive responsibility in operations management within the commercial real estate community.
  • Proven track record of operations excellence by lowering costs and improving service levels.
  • Strong leadership and interpersonal skills with an outstanding level of integrity that will gain the trust and respect of staff and external stakeholders.
  • Demonstrated experience and commitment to creating a culture of customer service and tenant engagement. Ability to work well with senior management, clients and other external parties.
  • Working knowledge of building systems, budgeting and tenant retention.
  • Exposure to development and investments would be an asset.
  • Proficiency in key business measures, such as finance and budgeting, with the ability to create and implement processes, tools and procedures to meet client needs.
  • Strong written and verbal communication skills.
  • Ability to read, analyze and interpret relevant reports, legal documents, etc.
  • Experience with database and spreadsheet management software, such as Argus and Yardi. Strong Microsoft Office skills.
  • Demonstrated organizational skills, and the ability to effectively prioritize in a demanding, high paced environment.
  • Ability to resolve complex issues and unforeseen obstacles quickly and efficiently.
  • Ability to travel, as required.

    Triovest is a Canadian commercial real estate advisory firm with over $10 billion of assets under management and $2 billion in active development.

    We believe that the quality of our people directly impacts the quality of our work, therefore we place a high value on attracting and retaining exceptional individuals.

    Triovest fosters a hands-on approach to value creation for our clients through innovation and collaboration. Learn more about Triovest by visiting our website.

    The successful candidate will be expected to consistently conduct themselves in alignment with Triovest Core Values of :


    Triovest will be recognized as the entrepreneurial leader in institutional real estate driving superior returns by combining local intelligence with deep expertise.


    We create sustainable places that enhance communities and enrich relationships.

    Accommodation for applicants with disabilities during the recruitment, assessment, and / or selection process is available.

    Triovest is an equal opportunity employer and we are committed to providing an inclusive and accessible environment, where everyone feels valued and respected.


    Licenses & Certifications

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form