Collection Manager
Mississauga, Ontario, Canada
3d ago

Location : Mississauga

Salary Range : 45,000 - 50,000 a year

Job Description

The Collections Managers will consistently drive collections performance and oversee the performance of a team of collection agents.

Responsibilities :
  • AR Reports
  • AR Reports
  • Analysis of roll rates over month / year
  • Building Dialer campaigns
  • Payroll / Schedules
  • Review all disconnection lists
  • Review all 48 hr call lists
  • OEB complaints / responses
  • Establish work schedules and procedures
  • Resolve work-related problems, handling escalated calls as required
  • Identify team training needs
  • Monitor daily attendance and performance of team
  • Recommend and implement process improvements for business efficiency
  • Communicate and liaise with key clients
  • Undertake collection task
  • Call monitoring for Quality Assurance purposes
  • Perform file audits
  • Conduct bi-weekly training sessions
  • Conduct hiring interviews as required
  • Provide customers with options on how to pay debt
  • Government assistance knowledge provided to customers
  • Requirements :

  • Must have minimum 2 years Collection experience
  • Must have minimum 2 years experience in managing Collections / Client relationships
  • Must have minimum 2 years Outsource experience in Call Center
  • Excellent communication (written and verbal)
  • Extensive knowledge of Credit, Collections policy, process, systems and controls
  • Must be detailed oriented
  • Excellent PC skills required (MS Office, Word & Excel, use of collection software)
  • Excellent analytical, interpersonal, negotiation and motivational skills
  • Exceptional leadership and coaching / team building skills
  • Hours of Operations 8 am - 8 : 00 pm

    If you're looking to hit the ground running and make an impact on the business while accelerating your career, we want you as part of our team!

    We thank you for your application, but only candidates selected for an interview will be contacted.

    We are an inclusive employer with a commitment to building a diverse workforce. All qualified candidates are encouraged to apply.

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