FOR OVER 35 YEARS, WE’VE BEEN MAKING HISTORY. NOW, WE’RE CREATING THE FUTURE.
TECHS ON THE BEACH
On April 14, 1981, in Honolulu, Hawaii, William Bill Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks.
Bill's product was a kind of verification device using phone lines a verification phone.
But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper.
Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments.
And thus, the Verifone payment device was born.
Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions.
We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.
Job Summary :
Provides technical support and product implementation for assigned accounts, and participates in standardization of new product initiatives.
Interfaces with customers, sales, and development resources to identify customer needs, resolve customer issues and monitor specific projects to ensure that the proposed solutions or final products meet the customers' requirements and expectations.
Job Description :
Essential Duties and Responsibilities :
First line of support for assigned accounts.
Participates in on-site visits, trade shows, and sales and marketing presentations to present technical solutions and respond to inquiries relative to technical aspects of solutions or products.
Set up VeriFone applications or products in customer environment and resolve customer issues identified in the front-line analysis.
Ensure that the customer's requirements and expectations are met during Beta testing of new products as well as ongoing.
Maintain technical knowledge regarding existing and newly released VeriFone products.
Advise customers regarding the technical aspects or features of prospective VeriFone solutions or products.
Collaborate with engineers and product managers to understand product requirements and develop test plans and test cases for all software and firmware projects.
Document the existence of software defects and work with development team to take appropriate corrective actions to improve / correct design.
24 / 7 Standby as and when needed.
Perform other related duties as assigned.
Knowledge & Experience :
Recognized Degree / Diploma in Computer Science, Computer Engineering or a computer-related discipline.
Minimum 3 years directly related experience in a customer oriented technical support environment.
Sense of urgency and drive to succeed. Must be comfortable working within a deadline driven fast paced environment.
Resourceful, energetic and able to manage multiple diverse project requests.
Real team player, willing to assist their colleagues.
Knowledge of T-SQL, Batch (Windows), and Shell (SH) scripting.
Knowledge of system administration in Windows / Unix / Linux environments.
Working knowledge of networking and security.
Experience in the payment industry is a plus.
Skills & Abilities :
Good written and verbal communication skills.
Ability to interface with customers, sales and technical resource personnel in a professional manner.
Ability to analyze and resolve moderately complex technical problems.
Demonstrate understanding of retail environments, payment industry, and Verifone products and solutions. Location : MIS - Mississauga
VeriFone is proud to be an equal opportunity employer!