Educator
lululemon
Toronto, Ontario, Canada
11h ago

A DAY IN THE LIFE OF AN EDUCATOR (the Tasks) :

Education and Guest Experience :

  • Provides guests with world-class education’ and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiences
  • Product Education : communicates special features, benefits, fabric properties, usage, and best care instructions
  • Culture Education : demonstrates’, the culture held within the company, including : attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-
  • store discussion of lifestyle (i.e. yoga, fitness, health and fun)

  • Community Education : ensures guest is aware of in-store community bulletin board for information and resources regarding yoga and other health, fitness and related community information
  • Floor Duties :

  • Creates excitement and FUN for our guests on the retail floor
  • Receives / processes stock received from warehouse, involving : unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
  • Assists in preparing the store for the day including : replenishing garment styles and other merchandise by color, size, and quantity requirements;
  • folding, sizing, and merchandising as required

  • Answers phone inquiries as required
  • Ensures stock replenishment in work areas
  • Ensures items from change rooms are returned to appropriate area - sized and tagged
  • Prepares pants for hemming including pinning, completing necessary documentation (customer / store hemming slip); and educating regarding timelines for completion
  • Arranges for mail and / or delivery, as required, to other locations and / or warehouse
  • Completes assigned clean up evening duty
  • Utilizes the Point of Sale cash system, processes payments, refunds and exchanges and issues gift cards
  • Prepares alterations for pick up the next day
  • Unpacks boxes for inventory as required. Boxes can weigh 10 - 30 lbs
  • Under the direction of the Store / Assistant Manager performs / completes other additional project, duties, and assignments as required and / or by request
  • EDUCATOR MUST HAVE’S (the Knowledge, Skills and Qualifications) :

  • Passion, knowledge and involvement in yoga, and / or other fitness, health or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in and out of the store with the store team
  • Strong personal sense of style and athletically minded
  • Upbeat, optimistic, passionate, friendly and authentic
  • Excellent team player and ability to work independently
  • Responsible and dependable
  • Proactive and solution-oriented
  • Excellent communication skills verbal and written
  • Extraordinary guest interaction, organizational and time management skills
  • Ability and willingness to accept and provide feedback
  • Completion of grade 12 education preferred
  • Strong problem solving and decision-making skills.
  • General computer knowledge.
  • AN EDUCATOR’S WORKING DAY (the Hours) :

    We expect all full-time employees to be available to open and close, at a minimum, twice per week. We expect all part-time employees to be available to open and close a minimum of once per week.

    Everyone must work one weekend day. Part-time is 19 hours or less per week; full time is 20-40 hours per week. Time is spent educating on the retail floor.

    SELF DEVELOPMENT AND LEARNING (the Growth) :

    Proactively acquires knowledge / education regarding company general information, news bulletins, store policy, processes, quality control, new garments / styles, customer feedback / experiences, and staff information / communiqué.

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