DRIVE YOUR CAREER WITH INLAND
If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today.
We offer competitive wages and generous compensation packages including medical, extended health and dental plan!
The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process.
Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.
If you are a problem solver, a great multi-tasker with a strong attention to detail and enjoy working in fast-paced environments, we want to hear from you!
We are currently seeking Service Advisors to join our team!
Greet and welcome customer at their unit in a timely manner while maintaining high customer satisfaction standards
Handle telephone inquiries regarding appointments and work in process
Complete walk-around inspection including vehicle / equipment, and recommends additional needed service including checking for any outstanding recall notice
Arrange for Lead hand to test drive the unit with the customer to confirm the problem or refers to test technician
Write up customer's vehicle / equipment problems accurately and clearly on repair and thoroughly documenting repair issues
Determine path of repair while verifying accuracy of repairs and documents
Set expectations with customer and remain in contact with customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Advise customers on the care of their vehicles / equipment and the value of maintaining them in accordance with manufacturers' specifications
WHAT WE LOOK FOR
3+ years related experience and / or training; or equivalent combination of education and experience
Post-secondary diploma or trade certification
Strong interpersonal skills, team player, helpful and cheerful with sales personnel
Ability to proactively problem-solve and think logically
Good verbal and strong written communication skills
Strong ability to listen to other’s presentations and be able to interpret issues and pass on to others
Good mechanical aptitude and great organizational skills
Basic computer skills, including spreadsheets and keyboarding, strong preference for candidates with experience in CDK, Decisiv or other industry related computer systems
Functions well with large volume and fast-paced work environment.
Accountability and dependability with strong time management
Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.
Must be able to walk around shop floor / parts department and sit / stand at service counter.
Additional Comments :
Inland Group (Inland Kenworth) is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace.
As a rapidly growing company with over 1500 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future!