Join the Global Community of Scotiabankers to help customers become better off. Purpose of Job :
The Small Business Advisor is responsible for the profitable growth of their assigned portfolio of small business customers.
He / she acquires new relationships, while retaining and expanding existing ones. He / she is responsible for meeting negotiated goals, which include business development, retention and referral goals as well as other objectives related to customer service, operational effectiveness and personal development.
Key Accountabilities :
1. Manage an assigned portfolio of high value and / or complex small business owner relationships to achieve retention and other negotiated goals while meeting the Bank’s Service Standards by :
developing and maintaining a knowledge of assigned customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used
providing business / finance advice which increases the small business owner’s ability to succeed in their business
responding to requests for service, instructing and guiding customers in service use and confirming their satisfaction with the service
taking steps to recover customer relationships, when required
2. Acquire new small business owner relationships and expand existing ones to achieve sales and other goals by :
planning and completing relationship building activities which create sales opportunities and / or provide value to customers
identifying prospects using multiple channels including asking for referrals from existing customers, developing a network of community business contacts and participating in marketing / educational seminars
discovering business and personal banking needs / preferences on both sides of the customer’s balance sheet
developing, presenting, and selling banking solutions which address identified business needs
offering small business owners a total financial solution by referring them to the appropriate sales officer or other Scotiabank Group member as appropriate for identified personal banking needs.
responding to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable
negotiating compensation for financial products and services, as applicable and in accordance with Bank policy
informing the customer of what to expect and when the service is set up for their use, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan
3. Manage an assigned credit portfolio at an acceptable level of risk by :
completing credit reviews in a timely and sufficiently detailed fashion
authorizing, renewing or declining customer requests within standard Bank policies and authorized limits, forwarding others as per established processes
preparing and / or ensuring all documentation is properly prepared
ensuring accounts adhere to the conditions of authorization
identifying and resolving deviations from the conditions of authorization
identifying deteriorating and / or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss
4. Contribute to the Branch’s overall financial and non-financial objectives by :
developing an understanding of the branch financial and non-financial goals and how to contribute to them
negotiating aggressive yet achievable financial and non-financial goals
participating in sales meetings, skill-building sessions and one-on-one coaching sessions
adhering strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and reporting any unusual occurrences or fraudulent activity to your supervisor as soon as you become aware of it.
5. Manage and minimize the Bank’s exposure to risk by :
Adhering to compliance with regulatory activities and guidelines including Privacy, Anti-Money Laundering / Anti-Terrorist Financing, FCAC, Know Your Customer, CDIC, Occupational Health & Safety
Ensuring strict adherence to Bank security procedures, including assigned authorities and limits
Escalating fraudulent activities, unusual occurrences, issues / deficiencies / trends to Branch Manager and / or applicable Shared Services Department as appropriate
Where applicable, comply with MFDA rules and regulations, as well as SSI guidelines / processes
Adhering to cash, custody and security procedures and policies at all times.
Education / ork Experience / Designations :
Basic university / college courses in accounting, finance, business law, and economics, or equivalent work experience
Other training requirements as determined by the Bank from time to time
Expert knowledge of the applicable software and technology platforms for Small Business (e.g., Sales Builder, Intralink, Lotus Notes)
Thorough knowledge of the features and benefits of small business products and services.
Thorough knowledge of applicable risk management policies and processes
Thorough knowledge of legal and security documentation for small business products
Thorough knowledge of interviewing, solicitation and business development techniques
Thorough knowledge of applicable branch procedures, processes and workflows
Thorough knowledge of small business legal structures, life cycles and owner characteristics
Thorough knowledge of business financial statements
Thorough knowledge of the marketplace in which the branch operates
Working knowledge of the features and benefits of retail products and services
Working knowledge of other business line / partner offerings (ie. Wealth Management, Commercial Banking, Enterprise Solutions)
Working knowledge of competitor offerings and alternate sources of financing
Working knowledge of economic conditions and political events affecting small business
Working knowledge of Branch systems (e.g. Free Forms Teller (FFT as required), HR Passport, and My Learning Centre) transactional services and associated procedures
As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries.
We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know.
We will work with you to provide as seamless a recruitment experience as possible.