IT Desktop Support Specialist
Autodesk
Toronto, Ontario,Canada
9d ago

IT Desktop Support Specialist18WD29346Americas-Canada-Ontario-TorontoIT Desktop Support SpecialistLocation : Toronto, ON - Canada

  • Job ID : 18WD29346 Position Overview Provides day-to-day technical customer support to employees for internal desktop systems software and hardware;
  • installs, configures and troubleshoots desktop systems, workstations. Provides quick response and maximum uptime of all users and performs end user training when necessary.

    Serves as liaison between IT and business groups. Acts a face of IT / EIS in managing customer relationships and expectations.

    Assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available.

    This position typically reports to IT Operations / Infrastructure Manager Responsibilities

  • Respond to requests from the Helpdesk and support internal users on various desktop systems issues. Assess assigned severity levels and prioritize work accordingly.
  • In some locations, (may) maintain print queues

  • Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies.
  • May) exchange equipment parts. Train customers on various tools and systems. Maintain documentation and training material for supported services.

    Communicate highly technical information to both technical and non-technical personnel. Provide hands on help to other IT groups

  • Extensive hands-on desktop support experience in a large, diverse computing environment with multiple office locations
  • Implement and follow standards and policies as defined by corporate and division senior management; escalate exceptions to direct manager or senior management staff
  • Proven technical experience configuring and troubleshooting technical issues with O365 & Mac and Desktop Imaging
  • Experience and strong working knowledge of the functionality of Active Directory, Service Now
  • Strong technical experience configuring and supporting technical issues with mobile computing devices, such as Notebooks, Smartphones and handheld devices
  • Participate in information technology and infrastructure projects. Test new equipment and systems prior to implementation.
  • Implement and communicate new technology to internal end users

    May be required to) transport, set-up, and maintain systems for special events such as trade shows or conferences

  • Install and configure PCs within the local geographical region, using standard processes and tools
  • Receive and work on break / fix requests from the Helpdesk. Send Users’ replacement system and coordinate system repair with vendors
  • Interact and collaborate with vendors regarding PC repairs and vendor related tickets
  • Hold brown bag sessions to inform users of new initiatives
  • Contribute to and help create end user self-help documents and other training material
  • Coordinate transfer of customer data during system upgrades or machine breakdowns
  • Assist facilities with on-site project work for office relocation or refurbishment
  • At senior levels, recommend hardware and software solutions
  • At senior levels, provide coaching to less experienced IT Specialists
  • Minimum Qualifications

  • Certification training such as MCSE and MCP and preferred
  • Participate in a 24x5 global support team. (May be required to) be on-call during specific times / projects
  • ITIL Foundations
  • Experience in understanding customers’ needs as well as meeting customers’ expectations
  • About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used.

    It's disrupting every industry : architecture, engineering, and construction; manufacturing; and media and entertainment.

    With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists.

    We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.

    Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world. Information Technology

    At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

    Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

    We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

    To all recruitment agencies : Autodesk does not accept unsolicited headhunter and agency resumes. Autodesk will not pay fees to any third-

    party agency or company that does not have a signed agreement with Autodesk, Inc.

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