Role : Shared Services Engineer IVDuration : 6+ MonthsLocation : Edmonton, ABRESPONSIBILITIES :
Must have virtual machine development, deployment and mainentance experience
will be tasked with maintaining the Standard Operating Environment for Fujitsu Imaging that will go on all client employee desktops
SOE is created and tested in an ESX host , candidate will nee to create virtual machines (VMWare, Hyper-V)
using VMWARE to configure and maintain ESX environment.
ability to train others
JD CAN POSITION SUMMARY : Work closely with the Solution Architecture team to help devise the most appropriate and efficient strategy to implement targeted delivery solutions.
Able to quickly adapt to changing priorities while implementing Shared Services Solutions. Provide professional assistance to external clients' growing needs including, but not limited to desktop image management and deployment, anti-virus administration, patch management and deployment, and software deployment.
Promote collaboration with other support teams in order to resolve issues with any of the shared services program offerings.
Champion continuous improvement related to processes, technologies, and service offerings to our clients. Monitor health and performance of supported client's infrastructures.
Analyze data to assess general performance of applicable infrastructures and make proactive recommendations to mitigate client's disruptions in accordance to published SLAs while maintaining a high level of customer satisfaction.
POSITION DUTIES AND RESPONSIBILITIES :
SME for SCCM (System Center Configuration Manager) this includes acting as a solutions engineer and expert detail knowledge
Provide Level-3 technical support for SCCM infrastructure, including but not limited to Site Servers, Management, Distribution and Software Update points, WSUS and SQL server clusters
Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers, creation of WIMs
Develop task sequences and baselines within Configuration Manager to aid in OS imaging, Upgrades and automation.
Develop and maintain creation of SQL queries and reports using SSRS (SQL Server Reporting Services)
Lead the development of information technology and infrastructure solutions as new external projects are initiated
Participate in drafts of Statement of Work (SOW) as requested to determine if intended solution appropriately meets the customer's needs
Revise and recommend efficiencies on current processes and solutions
Troubleshoot and perform Root Cause Analysis of issues related to SCCM Infrastructure, Image Creation, Applications and Deployments
Utilize any shared services tool to create standard or customized reports for further analysis of assets and software distribution
Plan and execute preventative maintenance, upgrades, and resolve infrastructure issues within SCCM
Design and develop automation tools to streamline workloads for various support teams
Provides timely resolution of problems or escalation of shared services program issues on behalf of clients and project team members to appropriate technical personnel
Proactively provide continuous process improvement feedback and update standard operating procedures to improve operational efficiency
Gather customer requirements to create and maintain desktop images or software packages for standard or specialized systems
Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
Works independently with minimum supervision
Create Standard Operating Environment (SOE) builds (images), baselines and application task sequences (OSD) in SCCM
Create SCCM based application installation packages / scripts
Create custom automated workflows in SCCM, Systrack, Lakeside, and SNOW License Manager
Create custom reports in SCCM, Systrack Lakeside and SNOW License Manager
Communicate effectively with multiple clients and co-workers
Look for opportunities to move day-to-day tasks to the Service Desk through knowledgebase articles and training
Able to communicate highly technical information to both technical and non-technical audiences
Provide status updates to management, project team members and end-users
Demonstrated experience presenting to clients in-person, or remotely using remote collaboration tools such as Skpe, Webex, etc.
Provide over the phone support to remote clients or other technical support team members
Provide desk-side support to clients as required
Participate in training programs designed to educate customers about basic and specialized applications
Develops, documents, and implements standard operating procedures and customer service guidelines relating to Shared Services & Engineering support
In-depth knowledge on SCCM infrastructure,(Site server, MPs, DPs, SQL Server), creation of Windows Operating System Images (WIM), task sequences, baselines and SRSS reporting
Ability to fill in as acting Team Lead when necessary
Ability to work independently and take ownership
Demonstrated solid technical and analytical skills with a minimum of 7 years' experience
Ability to manage IT / Desktop initiatives and organize projects
Strong interpersonal skills
Strong attention to detail
Strong technical and analytical skills with a minimum of 7 years demonstrated experience
Reliability and a strong sense of responsibility
7 years' expertise supporting Microsoft Windows operating systems
7 years' experience with Active Directory administration, and Group Policy Objects (GPOs)
Advance level experience with scripting tools such as PowerShell
EDUCATION and / or WORK EXPERIENCE :
Associate's Degree or equivalent certification and experience required
Microsoft System Center certification or equivalent experience required
Microsoft SQL certification or equivalent experience required
Minimum 7 years related experience
Experience working in corporate environment with Enterprise tools is preferred
SPECIAL CONDITIONS :
Travel, work environment, physical demands, certificates, licenses etc.)
Ability to travel as required
Ability to work on call after hours as required
Valid driver's license with a good standing record
Ability to lift 50lbs (printers, desktop machines, etc.)