We are a boutique consulting firm that helps businesses optimize and streamline their processes by implementing cutting-edge cloud ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems.
Our highly skilled team works hand in hand with organizations to achieve exceptional business improvements allowing them to focus on what they do best rather than on repetitive manual processes, spreadsheet management, and other non-value-added activities.
Our global team of consultants is dedicated to helping businesses achieve their long-term goals with smart, effective and scalable cloud solutions across the globe.
Acting as true advisors, we contribute our diverse experiences and in-depth expertise to the success of our customers.
Big Bang is seeking a Solutions Consultant to be part of our fast-growing team. Reporting to the Director of Business Development, the Solution Consultant will actively participate in complex sales processes by acting as strategic technical advisor to prospects and customers, resulting in direct impact on the customer decision making process across all levels of the business.
In this role as technical Solutions Consultant, you will work closely with the sales team to ensure that the solutions being offered can be tailored to meet our customers' requirements.
Moreover, you will participate in the complete sales life cycle, including : supporting requirements discovery, defining solution scope, preparing technical elements of sales proposal documents, carrying out customer demonstrations, building proof of concepts, and other related tasks.
Customer-facing activities (60%)
Interview (discovery calls), formally document and analyze client requirements
Attend meetings with business development executives and account managers, acting as a technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers
Work closely and collaboratively with customers to devise effective solutions
Present proposals to customers alongside members of the sales team
Replying to customers following requests for information and proposal requests
Deliver technical product presentations and / or training sessions to channel partners and customers remotely or at customer locations
Sales lifecycle support (40%)
Assist in the analysis, design and scoping of fully integrated technology solutions, along with the Professional Service team
Put together business cases for the sales teams to support their proposals
Demonstrate ability to relate client business challenges to Big Bang solutions
Ensure that the company’s product can deliver on the customer’s requirements, identify out-of-the-box solutions when required
Keep up to date with the evolution of the different platforms and solutions that Big Bang partners with and represents
Create proof of concepts using our ERP, CRM, HCM, SCM, PSA, MRP & ITSM products, build demo scripts and pitch in preparation for the demonstration
Provide project scope estimates to the Sales and Professional Service Management teams
Become a reference to the Professional Service team in project delivery efforts
Streamline the process and make demoing more efficient within the sales department.
Qualifications and Requirements
BA / BS degree in Computer Science or in Business in a related software engineering field, or equivalent practical experience
Previous experience working within a technical solution position
Background in business consulting, software implementation or development
Strong analytical, problem-solving, and decision-making skills with a very high attention to detail
Ability to understand and absorb client processes and feedback to develop strategic responses and direction
Effective presentation skills, and the ability to independently meet with clients
Superior communications skills in both verbal and written form are a must
An ability to communicate technical information to non-technical staff in a way that is easy to understand
Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud / IT technology space
Attitudes and Skills
A consultative, strategic thinker with great energy and enthusiasm for prospecting new business
Tenacious and extremely results driven
Ability to thrive in a fast-paced, deadline-oriented environment.
Capable of public speaking in front of current and potential customers. Proper storytelling and showmanship in front of the customer.
Number of position(s) : 1
Traveling : Yes (10% of time)