Technical Product Support Specialist
Fiserv
Mississauga, Ontario
1d ago

Job Responsibilities

  • Acts as primary point of contact for client with ultimate responsibility of ensuring a smooth conversion to one of the FDC processing platforms supported.
  • Interfaces directly with merchants, banks, third parties, sales reps, vendors, other internal departments, etc., to ensure adherence to established policies, practices and timeframes.

    Assists in assigning deliverable dates, identifying detail for system, operation and programming requirements and coordinating all client training requirements.

    Analyzes portfolio to identify issues and offer solutions. Reviews, analyzes and tracks all business and systems requirements related to conversions.

    Performs additional job duties as required.

    Scope of Job

    Manages conversions that conform to established policies and procedures. May provide consultation to the business units that they support.

    May provide some technical and business coaching to less experienced staff.

    Job Requirements

  • 3+ years of relevant experience.
  • Bachelors or equivalent experience.
  • Good Project Management skills.
  • Good working knowledge of platform systems (front and backend), functions and business units they support.
  • Working knowledge of industry association rules.
  • Working knowledge of products and services offered.
  • Knowledge of credit card industry.
  • Working knowledge of business operations and practices.
  • Competencies

  • Process Design
  • Flexibility and Adaptability
  • Problem Solving
  • Written Communications
  • Teamwork
  • IT Architecture
  • Learn more about Fiserv :

    Life moves fast. And as it does, we know most people aren’t thinking about financial services . But we are.

    We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

    We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

    The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

    Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

    We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities / Females / Vets / Disabled / LGBT)

    Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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