Location : Ottawa, Ontario
Department : Employment Type :
Employment Type :
Warranty Service, Ottawa Division
Reports to :
Manager, Warranty Service
Who We Are
Mattamy Homes is the largest privately owned homebuilder in North America, with a 40-year history of operations across the United States and Canada.
Every year, Mattamy helps more than 7,000 families realize their dream of home ownership.In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.
What We Offer
In keeping with the Mattamy Mission of providing The Best Homeowner Experience, the Community Coordinator Warranty provides exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.
While this position can be located at any of our communities across Ottawa, we are looking for staff with an interest in supporting our Summerside community in Orleans.
This position is a 6-month contract with an opportunity to transition to full-time.
Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel.
Respond and / or sort & distribute all incoming emails, faxes, couriers and mail to the appropriate individual on a daily basis.
Coordinate and schedule homeowner warranty visits (30 day, Year end, etc.). Follow up to ensure homeowner satisfaction with completed work.
Update homeowners on outstanding work and explain maintenance and warranty coverage.
Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins.
Prepare, print and monitor reports for review by the Warranty Management
Maintain all warranty service requests in JDE systems (coordinate all documentation of lists including sign-offs and updating in computer system).
Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades.
Prepare and maintain logs for purchase orders & back charge notices.
Assist Warranty Management with written correspondence to homeowners.
Maintain office supplies and organize and maintain office files.
Collect timesheets, prepare payroll in the HRIS system and submit to head office.
What You Bring
Degree and / or Diploma in Administration or a suitable combination of work experience and education is an asset.
A minimum of 2 years office administration experience in a high volume or fast paced environment is required.
Experience with new home warranty and service or other relevant experience in the residential building industry preferred.
Experience in conflict resolution in a customer service environment required.
Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook.
Knowledge of JD Edwards would be an asset.
Excellent organizational and multitasking skills with the ability to recognize / meet deadlines in a fast-paced work environment.
Exceptional interpersonal / customer service skills in dealing effectively with the public / homeowners.
Ability to set priorities, meet deadlines and manage variable workloads.
Excellent communication skills both verbal and written.
Ability to maintain a positive and proactive attitude while handling stress of multiple demands and working under tight timelines.
Self-motivated with ability to work well in a very close knit team oriented environment.
When you’re part of the Mattamy Homes family, your day to day work has an incredible impact on the lives of our customers.
Everyone on our team contributes to the unique Mattamy way of helping our customers achieve their dreams of home ownership.
What we do takes teamwork, and like family, everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy.
We’re honoured to have received external recognition of our company culture as well. We’ve been awarded :
Canada’s Top 100 Employers for 2019
Greater Toronto’s Top Employers for 2019
Canada’s 10 Most Admired Corporate Cultures for 2017
At Mattamy Homes, we offer a progressive environment where you can experience exciting possibilities in your career including continuous learning, opportunity for growth, competitive compensation and a comprehensive benefits package.
We have big plans for our business and our team. Be part of our ambitious future!
Mattamy Homes is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.