Position Overview :
HUB International’s vision is to be everywhere risk exists today and tomorrow. Helping protect what matters most.
HUB continues to grow and seeking a dynamic Account Manager working out of our HUB Saint John office ore remote within Atlantic Canada, who can manage an existing book of business while also handling incoming new client opportunities.
This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and has a commitment to deliver results on required deadlines.
This role will require a flexible individual to adapt to the growth of the business. A broker from personal lines or small business, looking for professional growth and working with larger commercial insurance accounts.
This is a great role for someone with account management experience and interested in a career in insurance.
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction.
By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth.
HUB is a company where your contributions will make a difference.
Responsibilities :
Managing all aspects of an existing book of business
Providing support to an assigned Commercial Producer
Ensuring new business and retention targets are met, including by means of re-marketing
Manage the client’s entire renewal process
Complete outbound calls as required for renewal review and special projects
Support new business sales
Upsell and cross-sell with existing clients
Respond to inbound telephone inquiries
Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries
Resolving client concerns and complaints while ensuring that Service Excellence Standards are met
Although the primary focus is on commercial lines, flexibility managing other areas i.e. personal lines and / or benefits accounts
Qualifications :
College Diploma or University Degree and / or equivalent work experience
Minimum 2 - 3 years’ experience in insurance Account Management
General Insurance License required
Experience with commercial insurance desired
Team player able to work within Production and Service teams
Ability to work independently and in a team
Effective organizational skills and time management
Exceptional interpersonal, verbal and written skills
Proficient in Microsoft Office : Word, Excel and Outlook
Experience with EPIC broker management system an asset
HUB Total Rewards :
Monday to Friday Work Schedule
35 hour work week
Education Reimbursement Program
Competitive Salary
Eligible for the HUB Employee Referral Program Award for successful hires
Paid Sick Days
HUB Days Paid Personal Days
Recognition Programs
Health & Wellness Initiatives
Group RRSP Company Matching Program up to 2% of Base Salary
Group Flex Benefits Plan
Corporate Discounts on Gym Membership
Company Paid Employee and Family Assistance Program
Core Values :
Entrepreneurship - encouraging innovation and educate risk taking
Integrity doing things right every time
Teamwork working together to maximize results
Accountability measure and take responsibility for outcomes
Service - serving customers, communities, and colleagues
HUB International offers a full spectrum of insurance and related services, including Property / Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base.
Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
