Full Time Bell/Door/Valet
Le Germain Hotel Maple Leaf Square
Toronto, ON, Canada
5d ago

Reporting to the Guest Services Manager , and under the supervision of the Manager on Duty, the Bell / Door / Valet is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling.

The Bell / Door / Valet is also responsible to greet guests coming into the hotel as well as being available for guests as needed.

Description of principle tasks

  • Door Service Greet guests on arrival, open doors and inform them about parking procedures. Help guests with baggage and special requests.
  • Control incoming and outgoing hotel traffic. Coordinate taxi and limousine service. Keep all public areas clean and tidy.

    Ensure that the sidewalk and hotel entrance are clean and safe (specially in winter).

  • Baggage Handling Correctly identify stored bags. Bring baggage up to guest rooms and retrieve them when requested. Show guests the room features.
  • Deliver mail, assist with receiving & delivering packages to guest rooms or to respective departments.

  • Valet Service Park and retrieve guest cars, record licence plate numbers, match guests names and room numbers. Inform guests of pricing and procedures regarding valet parking.
  • Actively monitor all cars in front of the hotel, regardless of duration.

  • Maintenance Tasks Minor maintenance tasks and trouble shooting.
  • Requirements of the position Good knowledge of Toronto, its tourist attractions and major streets. Excellent customer service :
  • Approachable, pleasant, courteous, fast acting and professional. A valid driver’s licence with a clean record (able to drive automatic and standard cars).

    Smart Serve Certificate. Organized, able to work in a team environment and manage various workloads. Good communication skills.

    Written and spoken English required; French an asset . Based on location.

    Working hours

    Shift work based on weekly schedules (days, evenings, nights, weekdays and weekends)

    Please advise us if you require accommodation at any stage of the application process or want more information on our accommodation policies.

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