Customer Service Dispatch Coordinator (Remote)
Johnson Controls
Calgary AB Branch
5d ago

Job Details

Remote Position in the Vancouver, BC and Calgary, AB area

How you will do it :

  • Monthly / weekly Reporting of Service Tickets for local customers.
  • Assist Service Manager and Service Team leaders coordinating Service department tasks
  • Create POs to vendors to purchase parts needed for service tickets, and for local stock.
  • Work with the Installation Teams on handing over process for completed projects.
  • Collect and Analysis data from Service tickets to measure the efficiency and improve the quality of our services.
  • Follow up with the customers and collect their feedback.
  • Gathering all necessary information for final close out documents.
  • Perform administrative functions including, but not limited to, answering phones, correspondence with customers, filing and other duties.
  • This is a 24 hour call center. Hours vary from 8 am to 10 pm - must be flexible to hours. There are scheduled shifts.

    What we look for : Required

    Required

  • College Diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience, preferably within a service / sales, or technical work environment.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Ability to prioritize work activities based upon financial impact to desired business goals.

  • Experience and / or basic project accounting or costing principals is desired.
  • Must have proficient computer skills within the following applications : Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Availability to work any shift is required.
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