Industrial Automation Technician
SICK Ltd.
Red Deer, Alberta, Canada
3d ago

ABOUT SICK :

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications.

With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and Sensor Intelligence have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more.

In addition, SICK’s focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.

POSITION SUMMARY :

We are seeking a proficient Field-Based Industrial Automation Technician - Process Automation. Based out of Calgary, Alberta yet travels extensively throughout Western Canada.

This position is responsible for providing an epic customer experience through installation, maintenance, troubleshooting and training of SICK products and systems.

You will interface with customers both inside and outside the organization offering technical expertise regarding our products and services predominantly in the process automation industry.

SICK is one of the leading manufacturers of sensors customized systems, and services for analysis and process measurement technology.

We provide smart solutions for waste incineration plants, power, steel and cement plants, oil and gas industry applications, as well as for chemical and hydrocarbon processing (HPI) plants.

Together, these solutions make an important contribution to protecting our environment.

RESPONSIBILITIES :

This position has primary responsibility performing repairs, commissioning and start-ups of SICK products including gas analyzers and flow meters.

The services provided include on-site troubleshooting and repair, product assembly, installation, commissioning, preparation of electrical connections and wiring as well as preventative maintenance and customer education.

In addition, you’ll be analyzing and troubleshooting hardware / software issues. This role will spend approximately 75% on customer site and 25% in house.

Our customers will rely on your technical expertise!

  • Technical support to the SICK direct sales teams, distributors, and customers through telephone conversations and written communication.
  • Respond, manage, and resolve escalated technical support issues.
  • Travel to customer sites to evaluate customer applications and solve technical challenges in collaboration with sales team members.
  • Use CRM system for all customer and sales process data to ensure proper documentation and retention.
  • Apply standard diagnostic techniques to identify problems, investigate root cause analysis, and recommend solutions.
  • Provide training through various means such as online, classroom, or in the field, for both internal and external users.
  • Work with sales team to perform analysis of application samples and provide reports to make product recommendations.
  • Review and submit technical support documents, application solutions, including BOM, FAQ’s, and other supporting material.
  • Review and assist with recommendations for product and solution trials and demonstrations.
  • Assist to create and review training and sales support materials. Collaborate with other team members.
  • Assist in the design, management, development, and construction of demonstration equipment to maximize the quality and quantity of product exposure.
  • Present updates on projects to SICK team members, proactively request input on important decisions.
  • Provide trade show support as necessary.
  • Carry out other duties and responsibilities as may be assigned or required.
  • QUALIFICATIONS :

    Education and Experience :

  • 5+ years instrumentation technical experience
  • 5+ years working with analyzers and / or ultrasonic flow meters
  • Post-secondary degree in Instrumentation Technology or related technical degree
  • 5+ years field service experience
  • Superb customer service and communication skills
  • Able to manage complex decision and troubleshooting technical issues
  • Fluent English language both written and verbal
  • Computer proficiency (skilled in Microsoft Office products, CRM systems, product software and Internet applications)
  • Other Qualifications :

  • Written and verbal communication skills to effectively interface with individuals both inside and outside the organization from a technical perspective regarding SICK products.
  • Computer proficiency with Microsoft (Word, Excel, Outlook, PowerPoint), AutoCAD and internet applications (CRM).
  • Read, interpret, utilize AutoCAD LT dimensional, electrical and block drawings.
  • Able to problem solve with internal and external customers.
  • Desire to learn and grow within the role.
  • Able to expand technical knowledge.
  • Able and willing to work alternative schedules including weekend, and on-call hours as required.
  • Legally permitted to work within Canada.
  • Clean Driving Record and Valid Driver’s Licence
  • Experienced as a business traveler with a willingness to drive or fly if necessary
  • This role works in a variety of working conditions which may require you to stand, walk, sit, bend, operate manual small tools and twist / turn frequently.
  • The environment might be in or outdoors where temperatures may vary. You’ll be required to lift up to 50 lbs. if necessary and work with a variety of mechanical and electrical tools.

    CORE COMPETENCIES :

    Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personally Accountable, Building Effective Relationships

    If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we’re the place for you! SICK Ltd.

    has several locations throughout Canada and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the Apply Online button.

    Visit us at www.sickcanada.com .

    DISCLAIMER :

    Sick Ltd. is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, ancestry, place of origin, ethnic origin, citizenship, creed, colour, age, sex, religion, perceived disability, marital status, same-sex partnership status, family status or any other basis prohibited by federal or provincial law.

    SICK Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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