Business Analyst (2 positions)
University of Toronto
Mississauga, ON, Canada
7h ago

About us :

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study.

Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation.

With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs.

Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity :

Information & Instructional Technology Services (I&ITS) is a high-volume service delivery operation, processing over 15,000 incident, change, and service requests annually, and is the principal / primary support for the teaching, learning, and research mission at UTM.

We are recruiting IT professionals who will enthusiastically contribute to the pursuit and execution of I&ITS’ three priorities of client-centricity, administrative and operational excellence, and team cohesion.

As a Business Analyst, you will be on the front line for new project intake, working with a range of clients, project managers, and subject matter experts.

You will collaborate on the launch, support, and maintenance of core operational systems and business processes, both cloud, and on-premises.

You will be the critical link translating user and project business needs into technical solutions and services.

This role will interact with a broad range of projects and portfolios, from digital transformation, to large capital projects and renovations.

This is your opportunity to join a Canada Top 100 Employer with fantastic benefits, and exciting career prospects!

Your responsibilities will include :

  • Influencing and identifying unarticulated business needs
  • Working with clients to develop solutions that help them realize their business goals
  • Planning the implementation of solutions that grow or transform their business
  • Writing complex specifications based on client needs
  • Project planning, tracking, and execution
  • Providing advice and data to support the development of business cases and analytics for departmental initiatives
  • Product research and environmental scans for solutions and products that meet our client needs
  • Qualifications

    Essential Qualifications :

  • Bachelor’s Degree in Business, Information Science, Computer Science, or an acceptable equivalent combination of education and experience
  • Four years' experience deploying and operationalizing new systems in a large, complex organization
  • Solid background in computer technology, delivering IT projects and services
  • Demonstrated experience in business process analysis, identifying waste and pain points, and new service design
  • Demonstrated experience reviewing design specifications, and coordinating feedback from campus partners and consultants
  • Demonstrated experience creating documentation for new and existing solutions
  • Excellent facilitation skills with the ability to work effectively with a wide range of stakeholders to gather requirements, track action items, and problem solve issues
  • Excellent analytical, logistical, and problem-solving skills
  • Excellent communication (both oral and written) and interpersonal skills, and the ability to distill complex ideas for non-technical clients
  • Excellent organizational, time management, prioritization, and multi-tasking skills
  • Ability to work well under pressure and to meet strict deadlines
  • Assets (Nonessential) :

  • ITIL foundations level (or higher) certification
  • Familiarity with Lean process design
  • PMP, CBAP or similar PMI / IIBA credentials
  • Previous working experience in an Agile environment
  • Experience working with the ServiceNow platform
  • To be successful in this role you will be :

  • Communicator
  • Procedural
  • Self-confident
  • Team player
  • Apply
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