branch manager
3d ago

Job Description

Seeing beyond numbersÂș

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

The Assistant Branch Manager oversees and engages the employees on the Customer Service teams of a branch with more than $200 million in assets under management.

Working closely with the Branch Manager, the incumbent implements the measures required to achieve individual or team goals related to increasing wealth under management, profitability and customer service quality.

The Assistant Branch Manager reports to the Branch Manager and is part of the Market Management team.


Plan and organize the work to ensure that clients are satisfied with the services and quality of their relationships with employees by making sure that employees participate in consulting services support activities.

Offer timely, courteous, efficient and quality customer service, together with his or her work teams.

Target client needs and predict how their situation may evolve; recommend financial strategies adapted to client needs.

Optimize the contribution of human resources to achieve goals related to increasing wealth under management and service quality.

Make efficient use of resource allocation and help employees resolve problems to ensure quality service.

Manage his or her employees in compliance with current legislation and the Bank's policies, programs, procedures and collective agreement and ensure they develop their potential.

Set employee training and development goals; coach and support representatives and advisors by evaluating the levels of performance achieved by his or her employees.

Handle client complaints and ensure corrective and preventive measures are implemented according to set quality standards.

Work with the Branch Manager to establish development strategies for increasing wealth under management.

May be asked to review loan applications based on authorization limits and set rules and standards.

Plan and organize certain sales and solicitation activities.

Represent the organization and promote the Bank's image in the community by developing and maintaining business relationships with current and potential clients and influential people.

Readjust sales and solicitation activities according to the desired results.

Work with the Branch Manager to ensure a work environment that fosters the development of human resources within the branch and promote and reward initiative and creativity.

Monitor operating costs under his or her responsibility and track management indicators.

Find quick solutions to problems that may affect the branch's performance, productivity and work environment and notify the Branch Manager of all problems that may have a recurring impact at the regional level.

Optimize the leeway granted within the role and check the application of risk management standards and compliance with current policies and procedures.

Perform all tasks of similar or general nature requested by his or her superior or required for the job.


University degree in a relevant field and a minimum of three years of related experience.

License of Dealing Representative of a Mutual Fund Dealer.

Specific requirements

Negotiating skills

Excellent knowledge of bank products

Customer service skills


Successful completion of the mutual funds course offered by the IFSE for bank managers.

One year of experience in a management position.

Additional Information

Equity, Diversity & Inclusion

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.


Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.


We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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