ServiceNow Administrator
Ottawa, Canada
3d ago

Job Description

iPSS inc., an Ottawa-based leading-edge Information Technology (IT) Cyber Security Company that prides itself on its ability to interpret a client’s vision and materialize it into fully functional and multifaceted solutions, is in need of a ServiceNow Administrator to join one of our key delivery teams.

We are looking for both consultants and FTE (full time employees) with exemplary character, consistency, and competence to join a growing team of professionals who share a passion for solving complex problems with technology-based solutions.

Do you have an extraordinary interest in ServiceNow and a system integrator company? Are you looking to join a rapidly growing team of IT professionals with a well demonstrated track record of success?

If you answered yes to these questions and are an enthusiastic ServiceNow Administrator, then iPSS inc . , who has a strategic partnership with ServiceNow, may have the ideal role for you.

Role :

As a ServiceNow Administrator, the primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.

In addition to support functions, the ServiceNow Administrator performs design and implementation tasks such as requirements gathering, configuration, integration and testing.

The Administrator partners with users to create / modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.

The Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.

Responsibilities :

  • Complete development, configuration and workflow administration to support business processes in the platform.
  • Provide day to day operational support and maintenance including planned maintenance outages.
  • Assist with unit testing and installation of new modules, releases and version upgrades
  • Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
  • Be the primary technical resource to complete a backlog of activities on the ServiceNow platform, as well as enable client to execute on future implementation activities
  • Assist with being a Tier-2 / 3 support for ServiceNow system
  • Provide analysis of problems while working toward solutions to technical issues
  • Comply with applicable laws, regulations, standards, policies and procedures
  • Available to work flexible hours as required by assigned projects or system problems
  • Comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties
  • Ideally you have :

  • A Post-Secondary Degree or Diploma in Computer Science or similar.
  • ServiceNow certified Admin with 2+ years administrator experience (Midlevel)
  • Configure ServiceNow Discovery, Orchestration, Event Management and Cloud Management ITOM modules
  • 3rd party software integrations with ServiceNow
  • 2+ JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience (Midlevel)
  • Relational database expertise in relation to an enterprise software system
  • Knowledge of system design and development used within Service Oriented architecture and web services integration (REST, SOAP, WSDL, JAXWS)
  • Facilitate and support the roll-out of new application and enhancements in ServiceNow
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change / Incident / Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
  • Advise functional and admin teams on design, development and overall ServiceNow best practices
  • Field of interest / background in Cyber Security is considered an asset
  • Bilingualism is a strong asset
  • The attitude we are looking for :

  • Diligent in ensuring the path to completion is clearly understood, while remaining open to revisions and alterations along the way.
  • Excellent communication skills and a strong personal commitment to quality service
  • Always has more than one path to completion or the steps to identify one at the ready.
  • Embraces the unknown as a learning opportunity and always finds a way to push a project forward, even with a lack of information.
  • Resolute to the face of change and instead uses it as an opportunity to collaborate and brainstorm stronger solutions.
  • Work seamlessly and in transition between teams, embracing their individual working styles, perspectives, personalities with varied skill levels.
  • Actively engages with teammates and stakeholders to ensure they are included in discussions and decisions.
  • Feels a personal responsibility to take ownership over a project and overcome any deterrents that may stand in the way.
  • Thoughtful problem solver who considers the solution and its impact from multiple perspectives.
  • Ability to work remotely and with remote resources as needed
  • Conditions of Employment :

  • Canadian Federal Government Secret Security Clearance Must hold a minimum Secret Clearance or the ability to obtain.
  • iPSS inc. offers a competitive compensation package for a FTE, professional development, and a positive work environment.

    This is a great opportunity to be at the heart of a growing company.

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