The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting.
KEY DUTIES & RESPONSIBILITIES
Process documentation for the physical movement of cargo; identify discrepancies or issues.
Meet customer expectations by suggesting process improvement and proactive measures.
Develop and maintain an excellent working relationship with internal departments and / or vendors.
Create, update and execute SOP’s for new and existing clients
Understand and input applicable financial components of shipments for proper billing of customers
Meet required deadlines associated with department and customer KIP & SOP.
Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
Identify and forward upselling opportunities to manager
Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
Establish and maintain personal relationships with current vendors and overseas agents
Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
Assist other team members as needed to ensure timely completion of work
Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
Communicate client issues or changes to the next level
Develop knowledge of the shipping process and government regulations through cross training with other team members
Perform other related duties as assigned by management.
Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
Proven organizational and time management skills; ability to multi-task
Customer Service Skills Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
MS Office Suite skills most importantly, Outlook, Excel, and Word
WORK EXPERIENCE MINIMUM REQUIRED
Required : High School / GED or equivalent
Leading and DevelopingBusiness Acumen and Straight TalkAccountabilityInclusion and CollaborationCustomer First FocusAgilityLivingston is proud to be an equal opportunity workplace.
For Canada : Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.