Permanent, Full Time
Start date : August 6, 2018
The IT Projects Associate assists with the planning and execution of IT projects; provides support to IT and user groups;
provides support in the development of IT policies and procedures according to the work performance standards set by the College.
Responsible for preparing training materials / manuals as needed for the IT teams.
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Qualifications : Education & Experience
Education & Experience
Two-year diploma from a recognized institution in computer science, business administration, communications or related discipline.
Two (2) years of recent related experience in project management administration and support.
An equivalent combination of education and experience may be considered.
Experience in writing, editing and formatting technical guides, process and procedural documents, and other materials for both technical and non-technical audiences.
Experience designing, developing and delivering training programs and classes.
Experience in providing specialized administrative support in a technical environment.
Experience with Microsoft Office products including Word, Excel and PowerPoint, desktop publishing, and web content publishing.
Experience with productivity tools, such as SharePoint, Confluence and JIRA.
Experience working with Cascade CMS, an asset
Experience with writing, editing and formatting formal policy and procedure documents, an asset.
CAPM certification is an asset.
Skills & Abilities :
Strong interpersonal skills; ability to build and maintain effective working relationships and to provide excellent customer service to all clients.
Knowledge of a variety of network and software applications required for providing user support in an IT environment.
Ability to work well under pressure and effectively manage to deadlines and within organizational constraints
Ability to take ownership and proactively complete tasks as required.
Ability to work independently and in a team-oriented, collaborative environment.
Ability to effectively communicate (written and verbal) in both highly technical and non-technical environments with all levels of the organization.
Effective presentation communication skills; ability to clearly explain concepts to diverse audiences.
Ability to deliver high quality documentation with a strong attention to detail.
Proven ability to exercise sound judgement and action when dealing with confidential and sensitive matters; ability to maintain tact and discretion.
Ability to learn and understand broad knowledge of current and new technologies and practices in information systems.
Ability to describe technical concepts to users and train users on applications and computer-related equipment.
Ability to write technical and non-technical documentation.
Strong writing, editing and proofreading skills.
Ability to keep IT skills and knowledge up to date.
Overtime may be required to meet project deadlines.
Position is not subject to the compressed work week schedule.
Salary Range : $1,739.13 - $1,988.06 Bi-Weekly (Pay Grade 21)
Employee Group : CUPE
Hours & Days of Work : 8 : 30 am - 4 : 30pm. Monday to Friday, however, hours may vary according to the needs of the department.
This position is not subject to the compressed workweek schedule.