Process Analyst, Fiber Enablement
Tucows
Toronto, Ontario
3d ago

Process Analyst, Fiber Enablement

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

We are rapidly growing our footprint, and with a national focus on better infrastructure, we don’t expect to slow down anytime soon!

As part of Tucows (NASDAQ : TCX, TSX : TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility.

We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity :

As a Process Analyst you will work alongside a small team of fiber enablement experts to understand business goals, evaluate relevant data, and create processes that help drive the business and enable scalability.

This role will be responsible for contributions that transform our team into a process minded and systems supported, yet nimble, organization.

This is a completely remote position.

What you’ll be doing :

  • Apply process improvement, project management, and change management techniques to develop and implement operational processes that drive efficiency and fit with the strategic view of the business.
  • Examine issues both strategically and and analytically; challenging the status quo and proposing alternative solutions.
  • Act as liaison between business users, vendors, and IT functions to capture functional requirements and translate them into both processes and user stories for systems configuration.
  • Lead user acceptance testing activities to ensure solutions meet business requirements and maintain system stability.
  • Create and maintain operational playbooks, processes, and procedures documentation.
  • Act as a positive change agent for the organization.
  • Maintain highly productive and collaborative relationships.
  • Regularly attend all scheduled and required meetings.
  • Domestic and International travel as needed up to 10%.
  • All other duties assigned by manager.
  • About you :

  • You have a background in field operations and technology; Salesforce, ServiceMax, or CRM exposure preferred.
  • You have an ability work effectively in a distributed team environment with remote resources.
  • You engage in all stages of a project, including leading new projects.
  • You possess a strong analytical aptitude.
  • You have solid written and oral communication, negotiation, and meeting facilitation skills.
  • You are organized and handle multiple priorities in a fast paced environment.
  • A little more about you :

  • Knowledge of Fiber Optic theory and Fiber to the Home practices is an asset.
  • You thrive in a rapid growth environment, requiring an entrepreneurial spirit.
  • Fiber Optic or telecom operations experience is a plus.
  • SaaS, Salesforce, and / or CRM software experience preferred.
  • Project Management and / or Process Improvement certifications a plus.
  • Growth mindset Must be driven to grow and succeed professionally.
  • Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

    We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

    We celebrate multiple approaches and diverse points of view.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us to request an accommodation.

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