Engagement Manager
SuMO IT Solutions
Calgary, Alberta, CA
4d ago

Position Overview :

The Engagement Manager is responsible to lead the full life cycle of a project from the start to the successful delivery, and beyond.

You have Project Management experience and excellent communication skills to lead the delivery team (ideally take part when needed if you have a technical background) as well as the soft skills to work within the client environment to build consensus with a passion for client satisfaction.

What we are looking for is your ability to work with the client through the project life-cycle, ensure accuracy and quality of project deliverables and multitask with various clients †both onsite and remote.

We are also looking for your experience and expertise to leverage operational best practices for our ongoing improvements of delivery efficiency while building knowledge for our delivery team members.

Yes, travel is required but it’s very manageable and usually only lasts a few days per project.

You are ideally certified in Project Management and have related experience on a compltxprojects to back it up. If you have a ITIL or CSM certification, that is an asset but not a †must have’.

Exposure to ServiceNow and other cloud service platforms is strongly preferred.

We are an equal opportunity employer †excellence knows no boundaries †and you must be a team player with a drive to succeed.

Responsibilities :

  • Define project scope and schedule while focusing on regular and timely delivery of value;
  • Organize and lead project status and workshops, project meetings;
  • Prepare and distribute progress reports;
  • Manage risks, issues, decisions and correct deviations from plans;
  • Accountable for managing the overall delivery of projects, within the specified level of quality defined by the project sponsor, on time, within budget and scope
  • Communicate effectively with internal and external stakeholders, project members and management
  • Managing Resource allocations and keeping them aligned
  • Challenging work-effort with a client first mindset
  • Managing quality of work to †the SuMO Way’
  • Adhering to the Engagement Manager best practices
  • Managing client expectations
  • Participating in quality and review meetings of overall project progress
  • Demonstrating a passion for client success and serve as front line customer advocate
  • Supporting the overall relationship and revenue management of the account
  • Identifying new business opportunities within accounts and seek to create, develop and strengthen strategic client relationships
  • Must have :

  • 5+ years of experience as a Project Manager managing large, complex with multi-function teams.
  • A proven track record of successfully implementing projects using Agile, Waterfall or hybrid methodologies
  • PMP, Prince2, Certificate in Project Management or equivalent Project Management education or training
  • Proven leadership and motivation skills
  • Strong written and oral communication skills a must; can present formally or informally
  • Working with the project life-cycle and SDLC
  • Outstanding customer service, client engagement skills
  • An ability to “read the room†and “lead the roomâ€
  • Thorough understanding of IT & Enterprise Service Management
  • An open mind, flexibility and willingness to learn
  • Nice to have :

  • Certified Scrum Master (CSM)
  • ServiceNow experience and certifications in valuable areas such as ITSM, CMDB, Asset, Sam, Discovery and Integrations
  • ITIL Certification
  • Solution architecture experience
  • Exposure to SOX, COBIT, IT Governance
  • Core competencies :

    Business acumen of either :

  • Financial services
  • Telecommunications
  • Energy sector
  • Enterprise projects
  • The ability to lead, listen, understand and respond
  • Team-work and cooperation
  • Client focused attitude in delivery of the project
  • Ability to negotiate for what’s in the best interest of the client
  • Ability to build strong project teams to Form, Norm, Storm & Perform
  • Ability to anticipate next steps with a sense of urgency
  • Ability to communicate that sense of urgency and ownership to project team
  • Ability to monitor and control project deliverables, scope, schedule and overall quality
  • Ability to plan next steps after the project
  • Ability to build, foster and sustain relationships within the project team and client
  • Presentation and articulation of project deliverables to team
  • If this describes you, we’d love to talk. Please reach out to us and we can set up a time.

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