The role reports to the Director, Strategic Account Management Central Region, and is the glue between all those within American Express Global Business Travel who support the client, including client engagement, reporting analysts, and cross-functionally in a matrix environment, Advisory, key product, and support partners including Traveler Care.
The Strategic Account Manager customer approach must satisfy the growing demand among our clients for industry and business insights, elevate client dialogue tailored to how American Express Global Business Travel can improve a client’s overall business, financial and competitive positioning, and advocate for the client with proactive monitoring against scope of work, making it easy for the client to work with us.
The Strategic Account Manager must be able to evaluate the vision and strategy as set by the Director, understand the clients’ evolving needs across life cycle stages and industry vertical, and articulate to internal and external stakeholders how these form the foundation for tailoring best-fit value proposition at the right time for each client the insight-led commercial teaching approach.
Successful execution will be dependent on the Strategic Account Manager deep understanding of the value proposition, products, services and how they are differentiated from the competition including the ability to routinely identify and influence incremental opportunities to improve business performance.
A strong understanding of the external market, and an in-depth knowledge of the travel industry is required.
The Strategic Account Manager is expected to establish themselves as the primary point of contact for the client, while liaising and collaborating with the extended teams to support the customers’ daily more tactical requirements.
The Strategic Account Manager is responsible for executing growth and profitability initiatives and meeting the annual targets in their portfolio around key metrics, staying focused on the customer and subsequently monetizing the increased loyalty that results, through all categories of revenue and margin including premium revenue, transactional fees, blue box products & services, optimized servicing platform models, and operational efficiencies.
Location : GTA - Virtual / Home office
370 King Street West
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