Sonnet Insurance Hiring Event!
Are you a superstar looking for a new place to shine? For you, making someone’s day is what makes your day. In fact, helping others is something that just comes naturally to you whether it’s being a calming voice for a customer or having answers to any questions that come your way.
You’re able to communicate clearly and plainly, quickly finding the best coverage or solution for our customers.
To find our next class of Insurance Advisors for April, we are hosting the first-ever Sonnet Insurance Hiring Event!
WHEN : Thursday, March 12th, 2020
TIME : If selected, you will be invited in for a time slot between 9 AM 5 PM
WHERE : 351 King East, 9th Floor (Globe and Mail Building)
WHY : We are growing and expanding our Downtown Toronto Insurance Advisor Team
NEXT STEPS : Please review the full job description below. If you are interested, you are invited to complete an application / online assessment.
If selected by our hiring team, you will receive an invite to the Job Fair event!
WHAT TO EXPECT : Those selected to participate will receive an invitation with location and time details for the event. During the event, you will hear from our Insurance Advisor team about the company, the overview of the role and our future plans.
Candidates will participate in a group discussion, followed by an interview with several members of our team.
WHAT TO BRING : Candidates are asked to bring 2 leadership reference letters and your shining personality!
We are Sonnet, Canada’s smart new insurance done completely online. We set out to change how Canadians feel about insurance, and that means changing how we think about customer service too.
Sonnet is a federally regulated insurance company and wholly-owned subsidiary of Economical Insurance. Our mission is to provide Canadians with an easy, transparent and customized way to buy home and auto insurance online.
Our values are clear and simple : we focus on our customers first, we bring our best and we’re stronger together.
Experience the future of insurance at Sonnet.ca, and find out more about us on : LinkedIn, Twitter, Instagram , and Facebook .
We look for people who, like us, care enough to change everything. People who love people, who don’t take themselves too seriously, can work in ambiguity, support each other and communicate authentically.
Simply put, we value people who are real. Also, we are a technology company, so self-professed digital geeks are more than welcome.
When our customers reach out to us with questions or need help to solve a problem, we want them to feel like they are being helped by someone who really cares.
The feedback we hear so far is that talking to one of our Insurance Advisors is like talking to friends or family and we NEVER want that to change.
If all that resonates with you, please read on!
What are our Insurance Advisors saying about us?
We can tell you all about the job, but part of what we do differently is that we involve our team in as much as possible.
We think hiring their teammates is a process where they should definitely be involved. Here are just a few examples of what they said about the job :
Managers who encourage quality over quantity so you can have freedom to provide outstanding customer service to our clients
The people and the culture are amazing! We’re like a family
A team committed to positivity, finding answers and doing great work every single day
Technology is very modern and is set up to help rather than create technical limitations (we have two monitors and ergonomic desk stations)
The management team genuinely tries to be transparent and honest about high-level decisions and how those decisions will affect us
Mistakes here are turned into positives and result in personal growth, which is so refreshing
Cooperative approach to issues we help each other. All for one and one for all!
Brief Description of the Role & Responsibilities :
Responding to customer inquiries about our products. This includes mainly taking telephone calls and occasionally responding to emails, and using the online chat function to chat with our customers
Resolving any problems that the customer has, providing first call resolution because you actually care and want to help them
Collaborating with other departments, as needed, in order to resolve customer problems quickly and provide a timely response back to the customer.
Continuous learning about our products because no matter how much training you receive, there is still so much to learn in order to provide impeccable customer service
We also look at other metrics but these are the most important to us since they impact the customer experience.
Your Skills & Experience :
We want people that don’t think working in customer service is anything less than an amazing job, that is an extremely important part of a company’s success and is a highly respected role
We believe in education so, you must have a post-secondary education in the form of a college diploma or university degree
You may already possess a Property and Casualty (P&C) agent license(s) or are willing to pursue with paid training . You also must be willing to keep up with your annual licensing requirements either through continuing education or CIP courses.
Previous experience working in an inbound call center would be considered a bonus so add another check mark to your list
Experience supporting a digital company (no stores or physical products), will also be an added bonus
We use computers and other technology to do our jobs. You have to be comfortable with various forms of technology (even be pretty good at it) and be web-savvy too.
There is a lot of agility and with it comes opportunities to learn so, you must have a proven ability to shift and pivot as the business requires it
You need to be skilled at de-escalating customer’s concerns and problem solving to reach a resolution
Please Note : - If you have rigid schedule availability, then it's probably best if you move on to the next job posting.
Our business operates from Monday to Friday, 8 : 00 am - 8 : 00 pm and we require all successful candidates to be flexible in accommodating shifts in between those hours.
However, please do not worry we are a firm believer in providing several weeks of advanced notice of shift changes so that you can plan out your personal schedules accordingly.
This role also requires successful clearance of a background check (including credit & criminal checks).