Senior Program Manager
KAR Auction Services, Inc.
CAN, ON , Toronto
1d ago

Offices : OPENLANE Toronto, Canada

Who We Are :

KAR Global powers the world’s most trusted automotive marketplaces through innovation, technology and people. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.

  • We’re a technology company delivering next generation tools to accelerate and simplify remarketing.
  • We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights
  • And we’re an auction company powering the world’s most advanced and integrated mobile, digital and physical auction marketplaces
  • OPENLANE, a KAR Global brand, is the online vehicle remarketing and portfolio management pioneer, delivering intelligent innovations and trusted technology solutions preferred by most OEMs, automotive finance companies and fleets.

    Operating more than 40 private-label remarketing marketplace sites and mobile apps in the U.S. and Canada, OPENLANE is the largest provider of vehicle portfolio management and remarketing services by far.

    With 20 years of industry leadership, OPENLANE has a proven track record of delivering the latest technology at scale, with loyalty-inspiring service and support.

    As part of the KAR group of companies, OPENLANE supports the entire remarketing lifecycle, with integrated transport, wholesale, and data solutions that leverage the span and capabilities of KAR.

    About Our Candidate :

    OPENLANE, a KAR Global brand, the leader in online automotive remarketing, is currently looking for a Senior Program Manager.

    The Sr. Program Manager role is one that touches many elements of our business and requires an individual with excellent organization, inter-personal and communication skills.

    The Program Manager will work with numerous internal stakeholders including sales, marketing, information technology, program coordination and the auctions.

    Additionally, the Program Manager will interface with customers and external business partners regularly to develop, implement and support key services.

    Company programs include, but are not limited to, private label remarketing services, open market online remarketing services, physical auction remarketing services, data licensing partnerships, and new business development initiatives that may be assigned from time-to-time.

    What You Will Be Doing :

  • Take ownership of Company programs to ensure that all internal and external stakeholders are working together to meet commitments and achieve objectives.
  • Act as the central point between internal and external resources and work to ensure shared understanding of objectives and commitment to success.

  • Be an advocate within our Company for the wide range of stakeholders that are involved with key programs. Represent stakeholder interests as required to ensure that requirements and objectives are being met.
  • When conflict arises, work with Company management to identify and implement an appropriate course of action.

  • Ensure that required service levels and performance (including sales) for key programs are being measured and met, and take appropriate action to intervene and resolve issues that hamper program performance and / or customer satisfaction.
  • Ensure that programs are conducted in a manner consistent with internal and external best practices and / or audit procedures.

  • Work with stakeholders to understand their business objectives, forecasts and performance metrics and ensure that the Company is putting in place technology and processes to meet stakeholder needs.
  • Work with operational resources including, but not limited to, program coordinators and auction coordinators, to ensure that programs function as expected and, if problems arise, to resolve such issues in a timely manner while maintaining excellent communications with affected stakeholders.
  • Work with product management and technology resources to define requirements, develop documentation and perform testing on programs and their enhancements.
  • Work with external stakeholders, including but not limited to, customers and business partners, to provide appropriate education and support on programs and their enhancements.

  • Identify opportunities to improve programs and processes by collaborating with customers, business partners and internal team members and champion the changes needed to implement improvements.
  • Ensure appropriate action is taken and results achieved for all directives, bulletins and mandates for key programs
  • What You Need to Be Successful :

  • Bachelor's Degree or a Community College Diploma with a Designation is required with 3-5 years of related experience.
  • Good understanding of online technologies and proficiency with the Microsoft Office product suite.
  • Proven experience as a proactive problem-solver with a desire to take ownership of issues until resolved.
  • Excellent oral and written communication and strong customer service skills.
  • Excellent organizational, time management and prioritization skills with ability to comfortably juggle multiple demands to achieve tight deadlines.
  • Auction experience is a definite asset.
  • Must be available to travel away from the office for meetings with external parties. Travel outside the GTA is possible but infrequent.
  • We want you to be well and thrive. Our benefits package includes :

  • Competitive compensation
  • Health Care insurance, including vision and prescription drugs benefits
  • Dental insurance
  • Employee and Family Assistance Program
  • Life insurance
  • Disability insurance
  • Retirement savings plan
  • Employee stock purchase program
  • Paid holidays and generous paid time off
  • Learning and development resources
  • We thank all applicants. However, only applicants selected for an interview will be contacted.

    OPENLANE, an Adesa Company, is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

    Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.

    If contacted for an interview, please advise Human Resources if you require disability-related accommodation.

    Location

    370 King Street West, Suite 600

    Toronto, ON M5V 1J9

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