BBW Supervisor-BAYSHORE SHOPPING CENTRE
Bath & Body Works
Nepean, ON, CA
2d ago

Description Supports delivering sales plan through effective execution of store and operational tasks as assigned and delegated by managers.

Building High Performing Teams :

  • Attract, interview, and retain top talent
  • Responsible for leadership tasks as delegated by the store manager
  • Provide individual and team performance feedback and recommendations to managers
  • Train, coach, reward and motivate associates to improve selling and the customer experience
  • Reinforce selling expectations, performance, results and accountability with all associates
  • Assist store management in conducting onboarding and continued training of the associate team
  • May build schedules to maximize and leverage sales results*
  • Selling Effectiveness :

  • Lead and model the selling and customer experience standards
  • Lead selling efforts to meet selling goals during scheduled shifts
  • Ensure associates consistently execute to the selling model
  • Display expert knowledge of product, company policies and store strategies
  • Set the direction and goals for the day / shift when associates arrive for work
  • Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
  • Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
  • Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)
  • Telling The Brand Story :

  • Support replenishment activities that keep the store full and abundant
  • Provide leadership or assistance with floorsets, window changes, visual presentation standards, signage placement, etc.
  • Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
  • Ensure implementation of company selling strategies
  • Execute visual standards and maintain a safe, inviting store appearance
  • Operational Excellence :

  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
  • Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures
  • Incorporate Loss Prevention and safety messages into daily operations
  • Note : The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.
  • Qualifications

  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
  • Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures
  • Incorporate Loss Prevention and safety messages into daily operations
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