Product Support Technician Opportunity in Southwestern ON
Talon Recruiting
Brantford, ON, United States
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Talon Recruiting has partnered with a leading manufacturer of heavy equipment attachments. We are in search of a Product Support Technician to join their team covering Southwestern Ontario.

This technician will provide exceptional customer service by providing technical support and training to the dealer network and by performing repairs and installations throughout SW Ontario and beyond, as needed.

Field Service Technician Responsibilities Include :

  • Extensive travel throughout Ontario, Canada, and the US
  • Provide dealer installation training
  • Demonstrate safe, environmentally sound and healthy work behaviours
  • Provide excellent customer service and support
  • Produce timely and detailed service reports
  • Maintain excellent communication to help build positive customer relationships
  • Preform both shop and field installations
  • Diagnose technical problems and determine proper solutions
  • Cooperate with the technical team and share information across the organization
  • Pride and ownership of the workmanship you provide
  • Requirements

  • Good knowledge of heavy equipment electrical and hydraulic systems and the ability to use schematics to diagnose, test, and repair equipment
  • Comfortable using digital resources and able to download and upload operational programs
  • Proven service experience with 2-5 years of relevant experience on mobile equipment
  • Ability to travel, work flexible hours and adapt to constantly changing work schedules and priorities
  • Must be well organized with the ability to react quickly to customer requirements
  • Excellent verbal and digital communication skills.
  • Focused, energetic and organized with superior attention to detail and a sense of urgency
  • Employer Will Supply

  • Service vehicle
  • Specialized tools
  • Laptop computer and cell phone
  • Competitive renumeration package
  • Factory and in field training
  • Technical and parts assistance
  • Health and safety program
  • Compensation :

  • Competitive salary
  • Paid holidays, vacation & sick time off
  • Company credit card to cover travel and accommodation costs
  • Full benefits, including medical, dental, vision, life, & disability
  • Please send resumes to nate

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