Field Service Technician (Ref#007).
Adilstone Group
TBA, Newfoundland and Labrador, Canada
10d ago

JOB DESCRIPTION

Provide field engineering services, primarily in the mining, metals, and heavy industries, at customer sites and at company locations for routine and moderately complex issues.

ESSENTIAL RESPONSIBILITIES

Engineer / Technologist

  • Provide technical services as it relates to routine and moderately complex maintenance and / or repair of control systems and their components at customer sites or in company locations.
  • Diagnose and troubleshoot issues as they relate to control systems and their components at customer sites or in company shops.
  • Communicate with plant engineers at customer sites on technical questions and specifications.
  • Provide after-hours support in person and / or over the phone.
  • Provide technical information and data to Administrative Assistant for the creation of quotations and work scopes. Information includes job repair requirements, parts for order and use, and associated cost.
  • Complete necessary service, time tracking, and expense documentation.
  • Maintain tools and test equipment properly.
  • Communicate with company's account managers regarding the status of work as it applies to their customers.
  • Communicate with company's sales personnel regarding customer questions.
  • Identify and assist with repair and manufacturing training needs.
  • Ensure that all completed work meets company's Standards and complies with company's ISO Quality System.
  • Communicate clearly, concisely, and with accuracy to employees, customers, and vendors.
  • Appreciate and demonstrate company's Core Values and Principles, and Corporate Mission.
  • Other

  • Observe all safety procedures and use proper safety equipment as needed.
  • Maintain a clean, neat, and safe work environment at all times.
  • Operate and maintain equipment in a safe manner at all times.
  • Promote strong company image and maintain positive working relationships at all times including professional behavior with customers, vendors, and co-
  • workers on a daily basis.

  • Provide outstanding customer service at all times.
  • Perform work according to established company policies and procedures.
  • Perform other duties as requested.
  • Education :

  • Bachelor's degree in Electrical Engineering or a Technology Diploma as an Electrical Technologist.
  • Experience :

  • Four years engineering experience in field service and / or similar industrial environment
  • Mining, metals, and / or heavy industry experience preferred
  • Other :

  • Knowledge of AC and DC motors.
  • Knowledge of programmable logic controllers (PLC) and / or variable frequency drive (VFD) systems for machine troubleshooting.
  • Ability to take after-hours calls.
  • Ability to work independently with little direct management.
  • Strong math skills including algebra, trigonometry, and analytical geometry skills.
  • Strong written and verbal communication skills.
  • Strong capability with MS Office applications.
  • Strong interpersonal skills.
  • Strong organizational skills.
  • Strong problem solving / troubleshooting skills.
  • Strong time management skills with the ability to multitask while coordinating multiple high level priorities.
  • Strong knowledge of personal computers and Microsoft Office software.
  • Ability to read, write, and comprehend complex written and verbal instructions.
  • Ability to understand, perform, and retain various job related training, operational, and safety procedures.
  • Ability to exercise initiative, judgment, and decision making related to non-routine duties.
  • Overnight travel required.
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