MAC/Mobile support manager
eTeam Inc.
Falbourne Street, Mississauga, ON, CA
5d ago

Install and configure desktops, laptops, mobile devices, and associated peripherals and related software

Perform onsite updates, configuration changes, or software installations.

Perform bulk MACDs

Provide technical support and setup during special events such as conferences

Provide onsite technical assistance to End Users

BS / BA in Computer Science, Information Technology, or an equivalent combination of education or experience

Experience of 24 to 48 months

Three to five years of experience in service delivery and network hardware and software configuration troubleshooting

Experience with various desktop systems, operating systems, and diverse technical environments

Excellent customer service orientation and verbal communication skills

Experience supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and network printing, and mobile device services such as ActiveSync

Ability to install software for and troubleshoot a wide range of applications

Analytical thinking and problem-solving ability

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